Tollring, a market-leading provider of data visualisation and business intelligence solutions for the modern landscape, recently announced a new offer. In response to the current COVID-19 crisis, Tollring is supporting its partners with access to new iCall analytics licenses, free of charge. The service will be free to use until the first of June 2020.
Along with this new free offer, Tollring is also running a series of free webinars each week to support their initiative, helping businesses to learn how to get the most out of analytics. The sessions will highlight how businesses can use analytics to manage remote teams while delivering an excellent level of consistent customer service.
Providing an Insight into Customers
Analytics in the communication landscape offers a deeper insight into your customers, and how your business operates. With the right analytical system, companies can understand how their agents are shaping customer interactions, and how they need to adapt to suit new needs. For instance, analytics within in inbound and outbound customer interaction environment can show patterns on when calls are missed, how long callers wait to speak to someone.
With that kind of information, even remote service teams can be assigned more effectively to suit the needs of the most active hours in a business. According to the CEO of Tollring, Tony Martino, (pictured, above) offering this new free solution through partners around the world means that Tollring can help countless businesses to discover the benefits of analytics. The company wants to help businesses of all sizes emerge from this difficult situation stronger than ever.
Analytics gives businesses the confidence in their decision-making skills that they need to make real and positive changes in the way that teams work.
Making the Most of the Situation
With Tollring’s unique offer, today’s businesses will have the support they need to engage with customers and colleagues more effectively. Analytics can support teams both when times are difficult, such as in the case of the current climate, and when business gets back to normal too. The aim is to use insights to drive efficiency and protect business revenues wherever possible.
As Tony Martino noted, businesses are now facing significant economic pressures alongside the challenges of remote working. The companies that come out on top will be the ones that can act quickly based on crucial information about their audiences.
You can access the free analytics offer from Tollring today, visit the Tollring website for details on this offer and the webinars available.
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