I sat down with Omar Javaid, President, API Platform Group, Vonage, in the company’s very-own virtual meeting space, Vonage Meetings, a platform jam-packed with collaboration features. We warmed up with the usual pleasantries, and quickly got down to business, eventually landing on the topic of video security and APIs. Video conferencing companies like Zoom have faced a lot of heat in light of unwanted intrusions known as Zoombombing, along with other security issues.
Javaid told me, programmable APIs address these risks and ensure they do not happen. All this intrigued me as to how? He gave me some insight, telling me, WebRTC has strong encryption and doesn’t require plug-ins, which other video solutions do require. Plug-ins, are, however, an easy point of entry for intruders who want to send malware target unsuspecting users. Otherwise known as programmable APIs, they extend automatic updates along with security patches for the browser-based application.
Once security shortcomings or bugs get detected by browser developers like Google, Apple, etc, patches are deployed, the issue resolved, and end-users never lift a finger. Not to mention, WebRTC is HTTPS compliant, which requires it to have a secure connection. Otherwise, it will not work. Vonage customer and telehealth provider Doxy.me reported seeing ‘Explosive growth’ during the week of March 23, 2020, with 139,000 providers and 1.35 million patients now using the telemedicine services to the tune of 170 million total video meeting minutes. According to Javaid, the pandemic only underscores the need for secure and privacy-compliant video offerings. “The novel Coronavirus pandemic accelerated the need for secure and privacy-compliant video interactions.”
“Leveraging Vonage Video APIs, enterprise customers around the world, across all industries, have successfully designed secure and compliant solutions for users”
Embedded APIs enable a built-for-purpose application with controls, roles, and authentication around the video capabilities to meet specific industry needs that off-the-shelf general-purpose conferencing tools are simply not designed to do. I’m told, users can also randomly generate unique meeting IDs to block overlap, two-factor authentication to ensure security, cap the number of participants who can join a video call, as well as limit entry to a list of names or email addresses. Javaid told me, Vonage Video APIs have experienced what he called ‘Significant growth’ over the last three months, especially in telehealth.
While Video API as a building block provides robust security, telehealth, remote learning, and other apps that embed video API have a lot more capabilities that need to be designed and implemented with best security practices — such as their own customer data storage and customer authentication models.
“We also saw more usage for social and educational reasons. Since the inception of our programmable video APIs, we’ve delivered more than 50 billion meeting minutes via video”
WebRTC, furthermore, does not allow hijackers to hack computer microphones and cameras. It requires users to indicate if they’re using those elements to ensure high security, I’m told. Vonage has been a global leader in WebRTC video solutions since the standard was established in 2012.
Omar Javaid
Vonage recently announced the expansion of the Vonage Contact Center with a new ServiceNow integration. The digital workflow services developer enables contact centers customers to access mission-critical customer service and productivity via ServiceNow’s enterprise-level customer service management solution. The all-new unified, contextual employee and customer experience use data and workflows to make integrating with CRM systems and other platforms for billing, etc., simpler. There are embedded call controls, accessible via the platform’s contact pad – ensuring users never have to leave the solution.
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