Leading provider of secure payment solutions, and member of the Oracle Partner Network, PCI Pal, just announced a new collaboration. PCI Pal is expanding its partnership with Oracle to offer contact centre customers with further compliance and security options for Cardholder Not Present transactions.

Combining Oracle’s market-leading enterprise solution for Session Border Control with the PCI Pal proven PCI compliance service means Oracle customers can protect voice interactions and card transactions for customers. This innovation is growing increasingly important in the current landscape, where contactless transactions are rapidly becoming a must-have for every business.

The presence of CNP (Cardholder Not Present) payments is growing, and new demands for payment processing introduce a changing demand for better data security and compliance in the contact centre. Unfortunately, malicious individuals are taking advantage of the rise in changing payment strategies, and businesses and systems are constantly under attack.

Protecting Customers in the New Landscape

For businesses in any environment, protecting customer data is a priority and something that cannot be overlooked. Thanks to the new, expanded relationship between Oracle and PCI Pal, organisations will be able to better ensure PCI DSS compliance by connecting to PCI Pal from any Oracle E-SBC solution. Flexibility for traditional interactions in the office and increasingly common remote worker scenarios will be essential.

The new solution will secure sensitive financial information for consumers, while “de-scoping” the customer network environment from the requirements associated with PCI DSS. Rapid shifts to anywhere will drive new data security challenges and compliance demands for contact centres. Helping customers get ahead of the concerns is a top priority for Oracle.

According to Senior Vice President and General Manager of Oracle Communications, Andrew Morawski, helping customers get ahead of concerns in the current landscape is a top priority, and the joint solution with PCI Pal helps with this. Utilising E-SBC on-site or through the cloud, with PCI Pal’s cloud-based solution, means that Oracle can help clients to maintain compliance with the highest levels of payment security available.

Ensuring Ongoing Security

With decades of experience in securing real-time applications, data, and communication solutions, Oracle can see the ongoing importance of data security for safeguarding company reputation and customer trust. According to the Chief Revenue Officer for PCI Pal, Darren Gill, the company is excited to be working alongside Oracle to offer a new level of security for customers.

The announcement regarding Oracle and PCI Pal’s collaboration comes at a similar time to a change in PCI Pal’s relationship with communication company, Mitel. The business recently announced that it is now a certified Mitel Developer Partner in the Mitel Solution Alliance programme. By joining this program, PCI Paal’s solutions are fully interoperable with the core business communications portfolio from Mitel.

PCI Pal achieved the Mitel-Compatible certification after a process of rigorous testing, confirming absolute interoperability between the Mitel MiVoice platform for businesses, and PCI Pal. The easy-to-use standardized and open interfaces combined with a rich selection of development resources make this an excellent collaboration. Low barriers to engagement ensure that Mitel consumers can access complementary solutions from PCI Pal with ease.

Thanks to the certification, Mitel customers using PCI Pal solutions are safe in the knowledge that the solutions are fully certified to deliver the highest reliability and quality levels as part of a comprehensive communications infrastructure strategy.

The Power of Partnerships

According to Director of Business Development for the Mitel Solutions Alliance, David Lowenstein, building and managing the right relationships in technology to deliver high-value integrated solutions to customers is crucial in the success and development of the business communications marketplace. Mitel is committed to working with state-of-the-art companies like PCI Pal to deliver solutions that address all of the common challenges that businesses face.

Clearly, PCI Pal’s connections with Mitel and Oracle highlight the company’s ongoing commitment to valuable partnerships too. The Chief Revenue Officer for PCI Pal, Darren Gill said that achieving the Mitel compatible certification and joining the Mitel Solutions Alliance is a positive step for PCI Pal. The company aims to be the ideal solution for security in global business environments. Mitel’s consumers can now rest in the security of knowing that they have seamless integration options with a range of PCI-compliant tools for payment security.

 



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