The communication stack is no longer a one-size-fits-all concept. Today, every company has unique needs when it comes to serving customers, supporting employees, and keeping conversations flowing. In this environment, teams need a more flexible and scalable way to unlock the functionality they need. That’s where CPaaS comes in.
Communications Platform as a Service (CPaaS) and APIs provide today’s companies with a convenient way to implement new features into their existing tools. You can SMS and instant messaging functionality to the apps that your teams already use every day. Companies can unlock new solutions for productivity, efficiency, and customer satisfaction, one integration at a time.
CPaaS provides companies with access to cutting-edge, scalable technology that suits their unique needs. The question is, how do you get started with CPaaS?
What You Need to Implement CPaaS
One of the reasons that CPaaS is so popular among companies today, is that it makes it extremely easy for organisations to implement the features that they need into their existing tools, without needing a lot of initial investment or developer knowledge. You can simply choose the solutions you want from your vendor, and they’ll provide you with the SDKs, APIs, and other tools you need.
However, just like any communications investment, it’s still important to approach your CPaaS launch with the right plan in mind. To implement CPaaS, you’ll need to:
- Assess your current landscape: CPaaS solutions allow you to choose which features and tools you want to access within your existing resources. You don’t have to implement anything that’s not useful for you. This means that you should start by considering your existing landscape and asking yourself what kind of functionality will lead to the biggest, most measurable results for your team
- Consider internal and external communications: Think about how you can connect multiple channels of communication to better serve your customers and look into the ways that you can strengthen the connections between back-end employees with APIs and integrations. The more you can combine your communication stack, the better
- Consider security and compliance: Any CPaaS solution you implement needs to be compliant with the demands of your industry, and secure. Look at how your communications will be protected when you implement these new tools and features. If you have special requirements for your industry, talk to your vendor about your options.
- Choose the right vendor: There are various kinds of CPaaS provider on the market today. Some offer basic APIs that allow you to mix and match your own package from scratch. Others can give you a more comprehensive package of tools, complete with help to implement, customise and provision your new features. It’s up to you to choose which vendor feels right for you
Stay Agile with CPaaS
Once you’ve assessed your company’s needs and found the vendor that can help you leverage CPaaS in the best possible way, stay vigilant. Remember that the communications landscape is always growing and evolving, and with CPaaS, you have the opportunity to transform your environment however and whenever you choose. There’s nothing stopping you from adding new features and functionality whenever the time is right.
from UC Today https://ift.tt/3ndLTpr
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