The organisation was recently recognised by Deloitte for positive growth. This marks the seventh consecutive year for the company to receive the distinction. And companies that rank meet several key criteria, including a growing average revenue over four years.
I spoke with Kevin Buckley, Co-Founder, CEO, Spearline, who told me about the company’s year-over-year growth rates for the last several years. This is a major factor that led to the tech firm being listed as one of Ireland’s top 50 fastest-growing companies. Buckley added, Spearline has expanded its headcount to make sure the company keeps pace with growth. Today more than 100 employees are keeping the company, which monitors call quality, on its impressive growth trajectory.
“We are further developing our products based on customer needs, and ended 2020 with over 100 employees with more growth anticipated in 2021”
According to Deloitte, its Technology Fast 50 Award ceremony is one of Ireland’s ‘foremost technology award programs.’ It is a ranking of the country’s 50 fastest growing technology companies based on the past four years of revenue growth. The award is a staple of Deloitte’s Irish offshoot and has been around for more than 20 years.
COVID-19’s Impact on Growth in 2020
Kevin Buckley
For many businesses, COVID-19 caused production to soar. Buckley said that the pandemic jolted things to the next level. I learned that operationally, the Spearline crew got up and running – transitioning from the office to home working in a matter of days. As the pandemic progressed, Spearline experienced a decline by some customers like those in travel and hospitality.
Others came with a fair amount of pressure, namely those who worked in unified communications and collaboration. Buckley said that monitoring telecommunications trends that emerged from lockdowns and WFH efforts allowed the organisation to make some priority changes to its product development roadmap. This is because it recognised that these communications habits would stick around long after COVID-19.
“We took a defensive position early on and re-forecasted our budget to reflect lowered expectations through the middle of the year. We were delighted to see how our continued demand for our product kept pace with our growth within the business. We then prioritised supporting our existing customers by helping them with their communications needs while they transitioned to remote working,” Buckley said.
Proactivity became the name of the game during the pandemic. And Spearline’s leadership said they listened attentively to customers’ demands and delivered solutions through their organisation’s technological functionalities, so they could better meet customer expectations and manage their global telecommunications networks and services across the board.
What’s in Store for Spearline’s Future?
Looking toward the future of Spearline, Buckley said, the future of the company lies in technology user adoption, which he said will be the significant driving force behind any future growth. The way Buckley sees things, voice technology is set to revolutionise a lot of the things we do daily, including contacting customer support, adding:
“Voice user interfaces and digital assistants will create a more conversational human-machine process that we will experience before escalation to human-human interaction. These will become ever more sophisticated for us, but will depend on solid communications channels between the customer/user and the system itself”
Buckley continued to explain what role Spearline will play “The humble phone call remains a key link, and Spearline has a role to play in ensuring high quality, whatever the end-points might be – person or machine, telephone or application.”
Traditional phone calls remain a key link to the company’s success, I’m told. Buckley continued, saying that Spearline will continue its role in ensuring ‘high-quality calls across the globe, no matter the end-point used’ – a colossal undertaking, either way, you look at it.
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