Fuze has announced the arrival of a new initiative designed to provide bespoke solutions for certain verticals.

The updated offering builds on the experience that Fuze has gained over the years, supporting enterprise companies in a selection of niches. The offerings come with updated solutions specifically intended to address the unique issues that various industries might face.

Fuze for Manufacturing will be the first in a selection of vertical offerings designed with specialised features and services. According to Fuze, manufacturers are on the front line of the transformation of today’s digital operations. Many leading companies in the space are adopting new technologies like automation, cloud solutions and intelligence to gain a competitive edge.

Introducing Fuze for Manufacturing

Fuze notes that manufacturers are increasingly investing in centralised solutions for communication that improve customer experience, accelerate innovation, and reduce inefficiencies caused by unoptimised workflow. The pandemic of 2020 accelerated this trend for innovation.

Fuze for Manufacturing will provide companies with a reliable selection of modern, and centralised communication systems to increase worker efficiency in any environment, from the frontline to the field. In addition to basic Fuze features, such as international calling, video meetings, and audio, Fuze for Manufacturing will offer advanced supply chain, logistics, and distribution functionalities.

According to Gartner, the impact of the 2020 pandemic is highlighting the benefits of cloud-based solutions for enabling flexible innovation and business continuity. Manufacturers can now see that the cloud versions of communication, access and control features are an essential lifeline for their teams. Fuze for Manufacturing aims to keep remote employees engaged, productive, and safe in the new age of work.

Addressing Industry-Specific Issues

Fuze now offers specialised licenses in Fuze for Manufacturing, including Manufacturing Contact Centre, and Manufacturing Essentials, to meet the demands of users in the industries. These licenses come with access to standard features from Fuze, as well as:

  • Integrations: Connections to applications like ServiceNow and Microsoft teams. These integrations support workers in maintaining productivity and reduce the demand for teams to manually sync data and navigate between various apps.
  • Analytics: The Fuze data platform offers a centralised insight into meeting, messaging, and calling data so business leaders can understand how their teams are performing. The platform helps with tracking adoption in the organisation and collecting insights on the value of various business technology investments.
  • Devices: Fuze is partnering with leading providers to empower teams at every touchpoint. Expanded hardware partnerships with companies like Poly, Yealink, Samsung, and Algo support various use-cases, including demands for in-cab devices, tablets, and rugged hand-held devices.
  • Services: Fuze is helping to encourage successful outcomes by working with manufacturing companies on designing and deploying UC solutions. Specialist services include the configuration of DECT systems, SIP-based solutions, remote gateways, emergency solutions and network monitoring tools.

According to Product Strategist with Fuze, Clement Wehrung, Fuze is committed to improving and modernising interactions between partners, customers, and employees, using their experience to rollout new versions of a popular solution. Leveraging a deep understanding of client requirements allows Fuze to deliver more purpose-build offerings for the future of communications.

 

 



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