Among the most tightly regulated industries advising customers directly, financial services requires watertight oversight. UK-based Attivo Group knew that the digital transformation which would enable them to pursue their ongoing growth-by-acquisition strategy would have to embrace recording, preservation, and supervision of all transaction-related customer interaction to ensure compliance with MiFID II (Markets in Financial Instruments Directive) regulation and protection of their customer’s most personal and private information.

Fortunately, their chosen platform for UC adoption, RingCentral, had a fully integrated compliance partner in the form of Theta Lake — whose Risk and Compliance Suite can ingest 100% of video, audio, and chat content to analyse exactly what is said, shown, and shared, automatically detecting regulatory, privacy, conduct, and security risks, across all regulated communications.

Automating compliance for scale

As Rosa Lear, Theta Lake’s VP of Marketing, explained, manual sampling of recording was not a scalable solution for Attivo, as an enterprise committed to growth. “First they upgraded their communications platform, by converting everything over to RingCentral. They had an upgraded system with video recording, which created far more content to supervise. With our service, they could bring in all of the recordings and automatically have them captured so they could identify every risk that was in the system, identify if there were potential things they had to remove from the system to avoid data leakage. And because it’s completely automated, with no manual processing or sampling involved, it will scale robustly when they grow 10-fold, 20-fold, and beyond.”

The native integration of Theta Lake’s functionality within RingCentral makes it very straightforward to enable compliance within the main dashboard, for all clients who require that level of oversight — which includes all those processing sensitive information, such as that related to health or finance or other vulnerable data. 

And it works wherever the work is being carried out:

“Theta Lake helps us meet the FCA’s clear recording and supervision requirements for voice and video calls using RingCentral,” said Daniel Bridges, CTO of UK-based Attivo Group, in a recent statement.

“Theta Lake gives us a depth of security and compliance collaboration coverage that served us pre-pandemic, during remote work scenarios in the pandemic, and in the future as the work-from-anywhere environment evolves. [Theta Lake’s] UK footprint, London-based data centre, and UK focused functionality further demonstrates its commitment to us”

Intelligent expansion

Attivo is laser-focused on delivering continued positive experiences for its customer base, which continues to increase as Attivo expands the company through a growth-by-acquisition strategy.  Theta Lake’s natural language processing and AI ensures that the system learns over time, identifying best practices, and going beyond the words used, to capture nuanced sentiment and actual human phrasing that is not able to be captured through keyword searches, a traditional approach. Using Theta Lake, Attivo is poised for growth knowing that their compliance practices and systems can grow alongside. 

For further examples of how the powerful and versatile Theta Lake risk and compliance tooling can be deployed, take a look at their case studies page.

 



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