Leading communication companies Avaya and RingCentral recently announced a global expansion, and new features for the incredible Avaya Cloud Office experience, supported by RingCentral. The two brands have seen excellent adoption of this solution recently, which is now available across 13 countries, offering a convenient UCaaS solution that empowers workforces, and reduces complexity.

As companies continue to rethink the workplace, Avaya Cloud Office with RingCentral represents a powerful step forward into the future of UCaaS. The offering represents considerable productivity and efficiency opportunities for end-users and IT admins alike.

New Features for Avaya Cloud Office

The most recent new features for Avaya Cloud Office are designed to continue expanding the functionality of the service even further for the new age of work. For instance, one recent addition is the Team Connect service, which helps users to reach the teams they often communicate with as quickly as possible.

Available in both the desktop and mobile app, this function is a quick and simple way to launch conversations within the Avaya Cloud Office calendar for meetings with just one touch of a button. Team Connect provides instant and simple accessibility when companies need it. Other updates include:

  • Custom key layout: Users of Avaya J-Series devices can configure and personalise the layout of phone keys. This could be a powerful feature for customers who want to continue the same endpoint devices that they rely on today. Graphic user interface support makes it easier to customise your device to suit you.
  • Conversation folders: Conversation folders, coded by colour for easier management, will help users to group and sort through messages for quicker retrieval of important data. This will be essential for teams looking for valuable knowledge in a conversation.
  • Multi-account administration: This solution centralizes account access, allowing for a single login to access a number of accounts through one portal. Managing multiple customers is much easier with this tool, for agents and partners.
  • Salesforce integration: Outbound and inbound calling, as well as call controls, are now natively enabled within the Salesforce platform.

The Evolution of Avaya Cloud Office

Avaya Cloud Office has evolved drastically over the last year and helped various companies to make the rapid transition into a cloud environment, according to VP of Information and Communication at Frost and Sullivan, Elka Popova. The features now being added to these solutions will deliver even greater efficiency and productivity benefits to end-users and admins in the company.

According to SVP of Global Channel Sales at Avaya, Dennis Kozak, Avaya Cloud Office continues to generate a massive return on investment for customers who appreciate the reliability and flexibility the solution offers. Now that 71 per cent of tech decision-makers are reporting faster adoption among new technologies, Avaya Cloud Office represents an efficient way to make the shift into a scalable cloud environment, for companies all around the globe.

Avaya Cloud Office was also recently recognized by the 2020 Communications Solution award for the year, and the 2020 UC Excellent Award.

Avaya Cloud Office is currently available in the United States, Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, the Netherlands, Portugal, Spain and the United Kingdom.

 

 



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