Leading provider of scalable business communications, 8×8, recently announced the arrival of the integrated CCaaS and UCaaS product for the Chinese market. This solution will be the industry’s first cloud phone and customer engagement solution offering multinational support in China.

Through a partnership with China Mobile International, the Global Reach expansion from 8×8 will offer global organisation an unbeatable level of reliability and quality service. The solution also promises simple deployment and management, access to local numbers, and more. Delivered through 8×8’s China data centre, the offering will reduce the costs and complexity associated with managing third-party gateways to use the PSTN in Chinese companies.

According to China Mobile, multinational companies have long relied on the use of VPNs and locally hosted gateways to support Chinese offices and employees. These solutions caused a host of cost, quality, and security concerns. However, the partnership with China Mobile and 8×8 will offer a new alternative, with fully compliant cloud communications.

Simplifying Cloud Communications at Scale

The expansion of the 8×8 Global Reach offering into China will support companies in rapidly adding enterprise-level PSTN connectivity, along with local direct inward dial numbers in China. PSTN replacement services and global calling plans will also be available through 43 countries, with unlimited calling plans for up to 47 countries.

Among multinational companies, finding the right solution for customer engagement and global communications can be challenging. The complexities of building a communication infrastructure in China have been overwhelming for too long.

The patented Global Reach technology offered by 8×8 promises the highest level of reliability and voice quality in the cloud. Access to machine learning technologies and bag data ensure that users can automatically route calls to the nearest data centre, delivering clearer video and audio connections.

Creating a Cloud System in China

The expansion of the Global Reach solution in China builds on the new Shanghai data centre built by 8×8. The addition of this new data centre means that 8×8 now has 35 regions in which it provides seamless availability and global connectivity. With customers in over 175 countries, 8×8 offers full PSTN support in 43 countries. Users can also access unlimited calling in 47 countries and DID or toll-free numbers in over 120 countries.

Global VP of Product Marketing for 8X8, Meghan Keough says today’s global economy requires multinationals to ensure their offices and employees worldwide have access to the same collaboration, communication, and customer engagement solutions. In the modern world of hybrid work, organisations in China will now be able to access the industry’s first cloud solution for enterprise-grade UCaaS and CCaaS.

 

 



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