Highlight has launched its Cellular Clarity offering in order to assist MSPs to manage their expanding cellular estates.
Launched on Highlight’s service assurance platform, Cellular Clarity delivers insights into the performance of static cellular connections, allowing MSPs who use 4G or 5G to supplement fixed line networks for backup or better performance to deliver a “true” managed service based on the technology.
The solution sees Highlight collect signal strength data from the network and create easy-to-understand visualisations and alerts if signal strength drops below an agreed level anywhere in the network, or when a backup connection that should be dormant suddenly wakes up. MSPs with large estates can group connections to identify if a particular cellular provider is the source of a major outage.
Martin Saunders, Product Director at Highlight stated:
“4G/5G connections are incredibly easy to roll out, and there is a danger MSPs and business users will assume that ongoing management of those connections is similarly straightforward – it isn’t! MSPs may not consider the potential challenges, and more importantly, they may not mitigate against them. Cellular Clarity covers this.
“MSPs with large cellular estates can use Cellular Clarity to deliver a reliable cellular service, confident in the knowledge that they have a handle on signal quality, and that any unexpected usage can be identified and managed quickly and effectively”
Highlight Cellular Clarity brings several benefits to various roles at an MSP, such as granting an operation manager greater visibility and alerting on cellular services, allowing service managers to have a more complete view of a customer’s entire network, and enabling sales account managers to review their estate of cellular connections to look for upsell opportunities.
The offering collects data from cellular networks built from Cisco equipment, with support for other vendors planned, based on partner demand.
The solution builds on the success of Highlight’s Broadband Clarity service, which gives both providers and their customer visibility and control over broadband connections. Cellular Clarity was developed with “significant” input from Highlight’s partners, including Maintel, which is also one of the first users of Cellular Clarity.
“The launch of Cellular Clarity is perfectly timed with an increase of interest in cellular services for remote workers,” noted Rob Smith, Product Manager for Security and Networking at Maintel.
“Cellular connections are a quick to install and affordable alternative to a remote worker’s home broadband, and now these connections can be shown in Highlight, alongside the customers SD-WAN estate and underlay network, the customer has a complete view of the service they’re taking from Maintel.”
from UC Today https://ift.tt/3y44REP
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