Leading communications company, Tollring, recently announced the successful expansion of its contract with Europe’s largest wholesaler, BT Wholesale. The solution will deliver call analytics functionality across the Wholesale Hosted Centrex platforms from BT. Tollring will also be supporting BT’s solution with sales enablement and customer engagement programmes to drive business growth for the channel.

Hundreds of Channel Partners working with BT will now have access to a comprehensive support and education program, including tutorials, webinars, and libraries of themed content. Working alongside BT, these programmes will drive further value for channel partners and end customers, by helping them to leverage the power of call data for CX.

Unlocking the Benefits of Call Analytics

CEO of Tollring, Tony Martino said that the team has been working with BT since 2016 and is thrilled to have renewed the contract. The Tollring team is looking forward to an even more successful new phase in the BT/Tollring collaboration. This new stage in the partnership will take the benefits of the BT ecosystem to the next level for channel partners, giving them a new way to differentiate from the competition.

The Call Analytics environment has always been a valuable tool for channel partners looking to drive valuable outcomes for customers. However, since the pandemic, the need for companies to understand their end users is greater than ever. Call analytics have proven to be a fundamental component of delivering amazing customer experience, helping to drive better loyalty, retention, and satisfaction from end-users.

Customer journey analytics and business performance monitoring are more valuable than ever as teams strive to maintain their customer bases and ensure efficiency following the pandemic. As we shift into a new era of hybrid and remote working, countless companies will be looking to call analytics to maintain high visibility over their CX strategy.

The functionality of the call analytics solution from Tollring won’t just be beneficial to end customers using the feature. This offering will also give partners in the BT wholesale environment the power to showcase their unique values when attempting to attract new customers and maintain existing relationships.

 



from UC Today https://ift.tt/2TulryA