The Webex ecosystem is heating up in July, with more exciting features for users to explore. Recently, the Cisco Webex team released a blog announcing the arrival of a range of new features to help employees work more efficiently in hybrid environments.

The highlights of the release for this month span all the way from zero-trust encryption for your meetings, devices, and personal rooms, to extended language support for the Webex Assistant designed for modern devices. Let’s take a closer look.

Webex Meetings, Messages, Events and More

The first update to Webex comes for Webex Meetings. Slido polls are now available as a fun way to add visual and interactive experiences into the Webex meeting environment. Webex also announced the arrival of a new closed-captioning solution, available to access at the click of a button for users with hearing disabilities or language issues.

In the messaging space, Webex announced the arrival of Secure B2B FedRAMP support for guest conversations, and an expanded range of security solutions to cover all kinds of B2B discussions.

Webex also expended the Webex Events feature set, with the arrival of an enhanced video-first virtual event that’s simple and efficient to use. The solution gives attendees, panellists and hosts access to new capabilities like modern scheduling, in-meeting reactions, Webex Assistant, gestures, and more. Hosts can also choose between webinar mode to support 10,000 attendees, or webcast mode for up to 100,000 attendees.

Webex Assistant Updates and New Integrations

Webex Assistant now includes a French and Spanish language option for devices. IT administrators can configure the Assistant to interact in the language of their choice. Additionally, Webex introduced the new “Watercooler Bot” integration, designed to help break the ice in the virtual meeting room, and get employees talking more consistently through the week.

Further integrations include new access to Google Drive ECM in desktop, and support for the Miro online collaborative whiteboard platform, which brings Teams together to brainstorm whenever and wherever they choose. Other new integrations include:

  • Mural: A digital workspace for visual collaboration where everyone can work together
  • Jibb: Share handwriting in any Webex space with whiteboard, pen or paper
  • Clixie: Import Webex recordings directly into the Clixie interactive platform and add interactive elements like contact forms, clickable elements and quizzes
  • Cyviz: Enable advanced visual collaboration from Webex Room Kit on video wall systems for immersive experiences

Webex also introduced the option for Webex Contact Centre customers to use chat and voice virtual agents alongside the Cisco-supported Google Cloud platform project. This will allow customers with Google CCAI and an OEM subscription to associate multiple virtual agents with the same Cloud Platform project, for a consolidated bill.

Other updates to the Cisco Webex contact centre include post-call reports, surveys, and feedback collection options to improve your knowledge of your audience.

Upgrading the Webex Experience

The wide range of updates to the Cisco Webex ecosystem should significantly improve functionalities for all kinds of customers. The Webex team even introduced a host of new control, security, and Edge services, such as:

  • Control Hub: For sorting deployed peripherals in the business
  • E2E verified ID: End-to-end verification for controlling who has access to information in your Cisco Webex environment
  • Troubleshooting for large meeting and events: New troubleshooting options for large meetings and events. This new capability allows users to work quickly with panellists and participants to troubleshoot issues

Check out the Webex updates for yourself by visiting the Cisco Webex website.

 

 



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