Every business needs access to a flexible, scalable, and powerful tool for unified communications in a new age of remote and flexible working. Following the pandemic of 2020, the way we work and communicate has changed on an astronomical level. In this new environment, countless companies are rising up to ensure teams have the right communication and collaboration systems in place.
Rainbow Office is a solution designed by Alcatel-Lucent Enterprise (ALE) and RingCentral. This state-of-the-art combined offering connects ALE’s networking and telephony technology to the power of RingCentral’s environment for UCaaS functionality.
The UCaaS solution comes with access to a range of packages featuring inbound and outbound calling minutes, collaboration via audio and video conferencing, and a range of other features. Let’s take a closer look at the Rainbow Office service.
Rainbow Office Review: Features
Rainbow Office from ALE and RingCentral is a comprehensive collaboration and communication system combining the best of both brands. The offering represents a powerful opportunity for companies who want to access the scalability and flexibility of cloud-based UCaaS for a new age of work, while still accelerating digital transformation with ALE.
The Rainbow Office communication suite offers a carrier-grade experience in an all-in-one communication ecosystem, complete with various security layers to protect and empower the modern workforce. Features of Rainbow Office will vary depending on the package you choose, but include capabilities like:
- Inbound and outbound minutes
- Mobile and desktop apps
- Document and screen sharing
- Team messaging
- Call logs
- 24/7 customer support
- Video and audio meetings
- On-demand call recording
- Integrations with tools like Slack, Google, and Microsoft
- Internet Fax
- Multi-level IVR
- Quality of service reports
- Single Sign-on
- Custom permissions and roles
- Developer platform for custom integrations
- Advanced call handling features (barge, whisper, etc)
Premium features within the ALE Rainbow Office ecosystem even include access to tools for tracking and managing devices used in the remote and hybrid landscape. This ensures you can leverage a higher level of security and compliance in the flexible workspace.
Rainbow Office Review: Benefits
Rainbow Office, powered by RingCentral, promises today’s companies an opportunity to connect more and communicate more effectively, wherever employees might be. Every package comes with a set of inbound and outbound minutes per account, as well as access to basic features like visual voicemail, document sharing, call management, team messaging, and more. The benefits of Rainbow Office include:
- Incredible reliability: Sensational uptime, quality monitoring, and performance from RingCentral combines with high-performance telephony and networking products from ALE ensure an amazing business experience. Backed by leading services, the Rainbow Office environment is complemented by market-leading wireless and wired networking products, services from Alcatel-Lucent’s portfolio, and an amazing 99.999% uptime guarantee
- Simplicity: Whether you’re hosting internal meetings or managing everyday calls, Rainbow Office offers an aligned environment for all employees on any device. You can launch a meeting with a single click from an app or browser or start a video meeting with colleagues and share your screen to add context to the conversation. Everything is built for quick and easy setup, and you can even add meetings to your calendar
- Integrations: Rainbow Office is a highly flexible UCaaS environment equipped with integrations to some of the most popular tools on the market, including Salesforce, Microsoft Office, Slack, and many others. Developer Platform access is also available for custom integrations if you have specific needs. You can integrate your business app into Rainbow and build-out in a way that suits you
- Advanced call handling: All packages of Rainbow Office come with call handling features, but higher tiers also offer advanced solutions with things like whisper and barge for managing complicated calls. The expert ALE team is on-hand to help you discover what kind of features you need, and they can support you in building a plug-and-play setup for your entire workforce
- Trust, control, and security: Rainbow Office maximizes productivity and user adoption thanks to an intuitive and integrated interface. The administration portal allows you to set up access controls to suit you, with accessibility from anywhere. The platform includes high-level security throughout, to ensure you have peace of mind for your communications
- Global Access: Rainbow Office provides companies with a single multi-tenant cloud offering that works all over the world. Phone numbers and public network access is available in more than 100 locations, with services you can translate into over 10 languages. The service also remains compliant with local regulations and standards, including those around emergency calling and data privacy
Who Needs Rainbow Office?
Rainbow Office is a solution designed by both RingCentral and ALE to support a new generation of remote and flexible working, as well as empowering any company keen to make their transition into the cloud. Organisations looking to save money, time and complexity by accessing a scalable UCaaS environment can trust Rainbow Office to provide the perfect combination of simplicity and reliability.
ALE puts security, trust, and flexibility at the heart of their offering, with RingCentral’s support. The platform, its devices, users, and everything else are protected by comprehensive security layers, and you also get a fantastic 99.999% availability. Plus, Rainbow Office can support phone numbers and public network locations in more than 100 places, with services translated in more than 10 languages.
Rainbow Office: Verdict
Rainbow Office is a scalable and reliable office environment for the new generation of communication. An intuitive and easy-to-use interface makes it easy to maximize adoption among your hybrid team members. The online administration portal also provides a comprehensive tool for managing all the communication features you might want to roll out.
With in-depth reporting to help you keep track of your communication strategies, and extensive security in place to protect your investment, Office is a fantastic choice for any business. The global multi-tenant cloud solution is also ideal for growing companies keen to remain compliant with local standards and regulations when building out their communication stack.
Through various APIs and SDKs, as well as the available RingCentral app gallery, companies can also add the integrations and extra features that matter most to their employees.
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