Zoom has quickly earned the spot as one of the most compelling collaboration products on the market for modern brands. Since the pandemic, interest in the video-first communication tool has skyrocketed. Today, Zoom has millions of users around the world. These companies aren’t just using Zoom for meetings either; they’re accessing Zoom Phone, Zoom webinars, and even Zoom Chat.
If you discovered the simplicity and convenience of Zoom during the pandemic, you might be looking into a more long-term strategy for your UCaaS investment. While a free Zoom account might have been enough to keep the lights on, you may need something more comprehensive for the future of hybrid work.
So, does that mean upgrading to Zoom Pro? The paid license version of Zoom with extra features and functionality? Or should you go all-out and invest in the new “Zoom United” service?
Let’s find out.
The Benefits of Zoom Pro
For companies using Zoom to keep employees and teams connected, Zoom Pro is the next step up from the “Basic” free package, which supports up to 100 participants, and unlimited group meetings for up to 40 minutes. One of the things that made Zoom so appealing in the last couple of years is its accessibility. A generous free plan means any business can put Zoom to the test.
However, if you’re still using the free service now, it might be time to consider an upgrade. Moving to “Pro,” the package available for £119.90 per year, per license, will give you a more comprehensive Zoom Meetings Experience, with extra benefits like:
- No 40-minute meeting limit: host up to 100 participants for up to 30 hours
- Cloud recordings: 1GB of cloud recording is included per license to save content to the cloud.
- Customer support: Ticketing and live chat is available with Pro (Free users only get a help centre)
- Toll-based telephone dial-in, so anyone can join a meeting and be part of the conversation.
- Hosting: New co-hosting and alternate host services included
- Pro REST API rate limits for custom integrations and connections
- Assign meeting scheduler to help keep track of conversations
- Skype for Business interoperability
A Pro account also comes with bonus features to boost the quality of your meetings, like Live transcription, to reduce the risk of poor meeting clarity. There’s a complete user management system for better security, and you can access reporting functionality to track meeting trends.
Companies on Zoom Pro can also make the upgrade to larger meetings with an add-on package, which means they can host up to 1000 attendees. Alternatively, you can upgrade all the way to the “Business” package, and unlock more features like LTI integration, admin portals, single-sign-on, and managed domains.
The Benefits of Zoom United
So, how does Zoom United differ from Zoom Pro? The Zoom Pro license is the first professional license for companies looking to leverage more benefits from Zoom Meetings. Zoom United goes beyond the Zoom Meetings environment to give you access to business phone, chat, and meetings in one combined solution. It’s a more comprehensive UCaaS package.
Zoom United is a more recent offering from Zoom than the Zoom Pro package, but it could be perfect for a new future of hybrid and remote work, where companies need more technology in the cloud. If you’ve already gotten comfortable with using Zoom for Meetings, you can access Zoom United to unlock even more functionality with Phone and Chat. The all-in-one package reduces administration, streamlines workflows, and boosts productivity.
Zoom United Comes in a range of packages, starting with “Zoom United Pro” for £200 per year, per user. In the UK, this includes:
- Zoom calling plan with unlimited calling in UK and Ireland
- UK or Irish phone number for each user
- Dial by name directory
- Automatic call distribution
- Optional add-on with unlimited calling
- Hosting for up to 100 participants
- 1 GB cloud storage recording
- Social media streaming
You also get a host of extra features too, like whiteboarding, AES-256 encryption, TLS encryption, Zoom for home device access, waiting rooms, meeting spotlights, filters, polling, and meeting scheduling. API access comes with all United Packages, streaming, reporting, user management, live transcription, and co-host or alternate host options.
Upgrading to Zoom United Business for £240 per year per user delivers extra features like an admin portal, LTI integration, recording transcripts, managed domains, SSO, branding, language interpretations, and support for 300 participants.
Zoom United Enterprise, for £288 per year per user features all the features of Business, as well as a participant limit of 500 people, access to your own customer success manager, and unique bundle discounts.
Zoom Pro vs Zoom United: Which is Best?
If your plan for using Zoom focuses exclusively on Zoom Meetings, then the Zoom Pro account will give you access to a host of extra features for a small annual cost. The Zoom Pro-environment package comes with access to many crucial features, including recording and streaming on social media, so you can transform your collaboration stack.
However, any Zoom Meetings account, including a Zoom Pro service will only give you access to Zoom Meetings. You’ll need to purchase other services from Zoom separately if you want to access those as well, like Zoom Phone and Webinars for instance.
Zoom United offers a more cost-effective and efficient approach if you’re hoping to build an entire UCaaS environment with Zoom. If you love the functionality of Zoom for your meetings and want to extend it to your business telephony and chat requirements, Zoom United is an excellent choice. The basic package is only a little more expensive than the Zoom Pro subscription, and you get to unlock a host of extra features, including Zoom calling minutes.
Zoom United supports unlimited calling to up to 18 other countries, as well as all the meeting and conferencing features you love from Zoom Pro.
Which strategy will you be using to Bring Zoom to your business?
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