Some say that Stevie Wonder’s blindness may have accentuated his musical ear. When the brain focuses on audio, it can detect more nuance in the sound.
That’s why it’s worth discovering VBeT’s recently launched VT X300 BT headset.
The problem with successful sales driven businesses is that their contact centres can be noisy. People rush around, swap ideas and brainstorm over a coffee.
In all this hubbub and excitement, an enthusiastic, gesticulating call handler knocks the neighbour’s neatly mounted headset to the floor. At that exact moment, an overweight 15 stone colleague walks past, head down, reading his messages. There’s a crunch.
If that headset happens to be the VBeT’s VT X300 BT, the neighbour and passing colleague are in luck. Purpose-designed for the hectic contact centre, its tough, medical-grade liquid silicone headband renders the device unharmed.
Keyboard clattering and contact centre sounds destroy the calm needed for listening to rich clients. But the quietness of a home office is no different. Barking dogs can embarrass ambitious call handlers working from home, harming their concentration.
As Victor Fan, MD at innovative UC Headset manufacturer VBeT comments, “Our latest VT X300 BT headset uses CVC 8.0 technology. This allows the client to hear only the call handler, with crystal clarity. Background noises are mostly eliminated.”
But it’s not just about acoustics. Effective managers recognise the link between motivated staff and equipment quality. Offer cheap, uncomfortable headsets and staff self-esteem can evaporate. Prioritising comfort should pay.
Some manufacturers might assume comfort is superficial. They focus on price. But successful call handlers – who managers need to motivate – like to indulge themselves in looking good and spending money on their appearance. Why ruin their new look with a headset’s awkward boom arm.
“We value what some manufacturers overlook,” comments Fan. “So the VT X300 BT comes with noise dampening, comfortable leather earpads and a discreet boom arm that folds neatly into the headband.”.
According to Massachusetts Eye and Ear researchers, the brain makes new connections in the absence of visual information, enhancing hearing – as well as smell, touch and cognitive functions (such as memory and language). That’s why on the telephone, you can sometimes instinctively know if someone is telling the truth – or not.
“During a telephone conversation, visual communications cues are missing,” says Fan. “But with voice, there’s opportunity for vocal expressions, intonations, pauses and the conveyance of enthusiasm. For that you need clear acoustics, but also motivated call handlers with the right mindset. The VT X300 BT helps with that”
Contact centres are at the coal face of customer interactions. By focusing on not only technology, but also user comfort, equipment choice provides an opportunity for competitive advantage.
“The VT X300 BT even has a music mode,” says Fan. “It can play rich base beautifully. When a call comes in, it switches back to communication mode instantly. We take agent comfort very seriously.”
Fantastic. Perhaps a catchy tune from Stevie Wonder’s superb song library helps concentration too.
from UC Today https://ift.tt/3jLiGTN
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