Bandwidth has launched a bring your own carrier (BYOC) solution for Genesys contact centre which lets enterprises unbundle telephony from their comms platforms.

Duet for Genesys lets customers of the contact centre vendor buy telephony directly from the Bandwidth.

John Bell, Chief Product Officer at Bandwidth, said: “We applaud Genesys for continuing to offer choice and flexibility for their customers.

“Bandwidth’s Duet for Genesys not only simplifies the move to the cloud for global enterprises, it makes possible new customer experience capabilities to win satisfaction, loyalty, and trust”

Bandwidth said that the offering allows enterprises to integrate their entire comms stack and replace legacy telecoms carriers, while also removing most of their on-prem equipment with Bandwidth’s global IP network.

It also means that businesses can centralise their telephony across UCaaS and CCaaS, which it said makes it easier to manage areas such as emergency services and phone numbers.

The partnership with Genesys marks the first time that Bandwidth has brought Duet to a contact centre player.

Last year, Bandwidth announced that it had extended Duet to partner with RingCentral, having previously announced a tie-up with Microsoft in the unified communications as a service arena.

The firm’s CPaaS platform is available in more than 60 countries covering more than 90 percent of global GDP, it claims.

Bandwidth also cited Gartner data which projects that global CCaaS revenue will rise at a compound annual growth rate of 29 percent, hitting $17.9bn by 2024.

 

 



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