8×8 has secured a contract that sees 6,500 users move to its XCaaS platform.
The UK-based accountancy firm has deployed 8×8’s contact centre and voice offerings for Microsoft teams to improve employee and customer experience.
XCaaS, or experience communications as a service, is what 8×8 dubs its combined UC and CC platform.
BDO said it wanted a platform that could reduce its phone bills and provide high-quality video calls, along with Microsoft Teams integration.
Stuart Walters, Chief Information Officer at BDO, said:
“It became clear that we needed an enterprise-grade cloud telephony platform that could integrate with Microsoft Teams, and offer high-quality global calling in a seamless and cost-effective way.
“8×8 provided everything we needed, helped reduce our mobile costs, and, as an added bonus, was one of the smoothest implementations I’ve ever witnessed.”
The IT consultancy firm, EveryCloud, recommended 8×8 as the one size fits all solution to BDO’s problems.
The key features of 8×8 to XCaaS are team chat, video meetings, voice and contact centre. Within the contact centre, there are analytics tools that improve customer service and the ability for its many workers to connect across the globe using Microsoft Teams.
Integrating with Microsoft Teams was cited by 8×8 CEO Dave Sipes as a critical reason for their increasing client base and overall success.
Jamie Snaddon, Managing Director, EMEA at 8×8: “Hybrid and remote work has transformed the professional world, requiring enterprises to adapt and provide their employees with solutions that meet both business and personal requirements.
“Our customer-first culture allows us to strengthen our partnership with BDO and provide the smooth, cost-effective support they need while also enabling them to continue operating within the familiar Microsoft Teams user interface their employees have come to know and expect.”
Last month 8×8 completed its acquisition of Fuze, which it first announced at the end of last year.
8×8 revealed its quarterly numbers earlier in January, with sales climbing 15 percent year on year. The vendor said the growth was driven by its focus on Microsoft Teams and the enterprise space.
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