If the pandemic has taught us anything, it is that frontline workers are the lifeblood of many businesses. From doctors and nurses on wards to retail workers keeping shelves stocked at times of crisis, frontline workers play an essential role in keeping society running. Unlike desk-based workers, who have access to workplace systems at their fingertips, workers on the frontline need to be empowered with tools to maintain customer satisfaction and productivity.  

Since 1990, enterprise mobility provider Spectralink has sought to provide frontline workers with the same tools and connectivity as desk-based workers. “We facilitate frontline workers with mobile devices as a powerful way to improve communication, collaboration, and engagement keeping frontline employees connected, engaged, and motivated,” explained Julien Bertheuil, Managing Director at Spectralink EMEA. With access to reliable and secure mobile devices and apps, frontline workers can access their organisation’s data, information and workflows whenever and wherever they require. Spectralink’s enterprise mobility offering includes a complete range of wireless solutions in traditional DECT, IP-DECT and Wi-Fi tailored to empower mobile workforces. With over 30 years of experience across healthcare, retail, manufacturing, and leisure, Spectralink is well placed to cater to the unique needs of any business.  

Increasingly, those needs involve ensuring that large, distributed companies remain efficient across multiple buildings, locations and countries. Spectralink’s VIP DECT Server ONE allows organisations to create a single virtual network with a common point of control. Through the solution, businesses can connect their DECT mobility users to both on-premises and UCaaS platforms from one central location. 

Despite the shift to the cloud and the increasing digitisation of working life, hardware remains critical. Spectralink provides a range of enterprise-grade handsets, including the Versity mobile handset range, featuring superior voice quality, broad application integration and proven reliability in a slim, durable device. CEO Doug Werking noted:

“By combining enterprise features with a modern, intuitive user experience Versity helps organisations drive productivity gains by eliminating communication bottlenecks, streamlining workflows and improving customer service”

It is critical that these devices are interoperable with tools provided by major vendors, and Spectralink’s suite of mobile devices, including the award winning Versity 92, was certified by Zoom Phone in September 2021 and works seamlessly with all major PBX, IP-PBX providers, hosted collaboration systems and leading UC platforms.  

As any business that relies on its communications infrastructure knows, implementing a solution is not the final story. Devices need maintenance, hardware can be lost and networks can be temperamental. For many frontline workers, delays can be both expensive and dangerous. Indeed, a 2019 study found that poor communications tools cost UK businesses more than £7,500 per employee per year. Spectralink’s Advanced Mobile Intelligence of Enterprises (AMIE) solution helps businesses to identify and resolve common issues before they occur through centralised management and provisioning. AMIE was named the winner in the “Behind the Scenes” category at the 2021 DECT Awards, rewarding technology that “plays an important part in delivery services and benefits, but that is rarely seen by members of the public.” 

Spectralink’s offering is interoperable by design, ensuring that businesses can continue using vertical-specific productivity apps and tools seamlessly across devices. Crucially, this means that costly transition processes can be avoided, as Bertheuil explained: “Enterprises don’t want to throw out their legacy infrastructure to replace systems with new ones as this is expensive, complex and can cause down-time. This is where interoperability comes to the rescue with flexible solutions that are scalable and future-proof.” 

From hardware to virtual platforms and performance management, Spectralink offers a truly end-to-end communications experience that continues to evolve through new partnerships and functionalities tailored to meet rapidly changing business needs.  

 

 



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