Like many industries in the current landscape, transportation is a sector facing significant transformation in recent years. As customer expectations transform, and workforces evolve, companies involved in transport need to be able to maintain a consistent flow of knowledge, collaboration, and communication. This is where unified communication solutions come in.

Offering access to more flexible, scalable, and efficient environments for the ever-changing transportation landscape, UC can be a powerful, and even essential tool. Not only does a unified communication platform help to keep critical staff members connected, but it can pave the way to better customer service and quicker innovation too.

Here are just some of the most significant use cases for UC in the transportation sector for 2022.

  1. The Development of Smart Travel

With digital transformation now happening at an astronomical pace, a future of “smart cities” and “smart travel” doesn’t seem as far away as it once did. The pandemic has pushed countless groups in the travel, transportation, and public services space to reassess how they support both their employees and their customers. In some cases, this even means bringing AI and IoT into the workflow. 

With a unified communications landscape built for the future of smart travel, employees working in an intelligent future will be able to keep track of everything from IoT sensor reports on public transportation systems, to AI feedback collected by computer systems on cars. More importantly, these professionals will have access to data and communication features in the same place, so they can use the feedback they collect to make better decisions about the future of transportation, as a team.

Intelligent systems built into the UCaaS environment can even help to make teams safer. For instance, video systems with body temperature detection elements could determine when someone on a public transportation system might be unwell, sending information back to the rest of the team so advice can be delivered in real-time to a field worker. 

  1. Empowered Team Members

The transportation sector is far from the only industry seeing a change in the way teams work together of late. However, it’s an excellent example of how unified communications can help to align staff from a range of different backgrounds. In today’s hybrid and flexible workplace, a Unified Communications ecosystem on the cloud connects teams wherever they are. 

Engineers working on the next line of smart cars can connect with administrators and supply chain managers in a collaborative ecosystem enhanced by video conferencing and transportation tools. Customer service experts working for public transportation companies can leverage access from technology specialists and professionals when answering customer queries about delays or changes. Everyone can work more effectively when they’re better-connected. 

Team members with access to a comprehensive UCaaS environment can even make sure they’re accessing the right support and assistance in emergency situations. Presence situations show who’s available to answer queries in situations where time is limited. 

  1. Augmented Employees

Increasingly, Unified Communications platforms in all environments, including transportation, are becoming more effective at connecting not just people, but devices and bots too. As artificial intelligence becomes increasingly popular, companies in the transportation sector can leverage AI enhancements in their UCaaS environment for a host of different purposes. 

For instance, as contactless interactions become more important for the protection of passengers and staff on public transport systems, employees can use virtual front desk solutions to automatically route passenger requests through chatbots to dedicated members of staff from the service desk. 

AI and automation solutions can also take over repetitive tasks on the behalf of transportation employees, to streamline the flow of work, and improve productivity. For instance, AI systems can automatically track the number of people who use certain trains one day and send that information straight to the data centre, while notifying business leaders about any changing trends. The same technology could help team members on the field by ensuring everyone gets automated notifications about changes in traffic trends or important weather bulletins. 

  1. Improved Opportunity for Innovation

In the transportation sector, groups and companies are constantly looking for ways to improve customer experience, reduce their impact on the environment, and enhance workflows. To find potential solutions to problems, these professionals need access to the best possible data across multiple platforms and devices. 

Today’s highly flexible UCaaS environments can integrate with a wide range of additional tools in the business landscape, to provide better insights into everything today’s transport teams need to know. With AI enhancements, companies can even begin to use historical trends to predict future issues with delays or plan better routes for transportation services. 

As technology in the transportation industry continues to improve, with access to things like 5G and IoT for instant connections to sensors, cameras, and devices, opportunities for innovation skyrocket. Future UCaaS tools could include integrations with real-time traffic alerts which immediately notify team members when they need to change route on the roads. 

  1. Enhanced Passenger and Customer Experiences

The global transportation industry is consistently growing, with a potential value of $7 trillion by 2027. Since the pandemic shut much of the transportation sector down during 2020 and 2021, companies and government groups are under increasing pressure to recapture the trust and attention of potential customers. Unified Communications tools can help with this. 

Through the use of comprehensive UCaaS systems, companies can build an end-to-end environment for the flow of knowledge, data, and ideas throughout the transportation sector. When information and insights can flow freely, it’s easier for groups to come up with new ideas of how they can enhance and update the passenger experience. 

Even outside of the public transportation sector, in the area of logistics and truck transportation, unified communications technology ensures that people on the field can continue to have an impact on the transformation of the business, while collecting valuable insights from back-end employees when they need it. More aligned transportation teams mean the end customer benefits from better innovation, efficiency, and consistency. 

 

 



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