8×8 sets a record with its new cloud-based operations in the Philippines, as new updates are rolled out.  

8×8 refers to its platform as “XCaaS” (Experience Communications as a Service) which is essentially a blend of UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service). 

The Philippines now has a cloud phone and contact centre which is an industry first, according to 8×8. This increases 8×8’s PSTN (Public Switch Telephone Network) replacement services to 48 countries. 

Denise Lund, Research Director, WW Telecom and Unified Communications at IDC, said: 

“Being able to offer multinational enterprises in the Philippines a single integrated cloud communications and contact centre solution, like 8×8 XCaaS, will allow global organizations, especially those with customer-facing operations, to ensure business resilience, reduce complexity, and deliver enhanced service.”

8×8 have been expanding technologically, as well as globally, and they have shared some of the new features on its platform. 

8×8 Frontdesk has new functionality including, shared notes, parking modes and directory filter options. 

Video meetings can now have break rooms, polls, moderation controls and post-meeting summaries. 

8×8 released a list of successful implementations of their technology which include Kubota, ALS, Inpro and Hays County. 

Kubota combines a workforce of 1,200 using 8×8’s platform. ALS added 800 users with MS Teams integration and Inpro have implemented 8×8 technology to connect its 600 staff. Hays County in Austin, Texas uses 8×8’s cloud communications with Voice for MS Teams to serve 240,000 people. 

Charles Bonomo, Chief Information Officer at Infinite Electronics, said: 

“Managing teams across multiple countries and continents creates unique communications, collaboration, and customer engagement challenges.” 

“8×8 XCaaS allows us to have our more than 500 employees in the US, Mexico, and China on a high availability, single, integrated cloud communications and contact centre platform to provide resilient employee communications and customer engagement capabilities globally.” 

Missing from this list was its recent deal with BDO which brought 6,500 users onto 8×8’s platform.

 

 



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