RingCentral is a US-based cloud communications company founded by Vlad Shmunis and Vlad Vendrow. One of its flagship platforms was RingCentral Office, but this has been rebranded to RingCentral MVP – an all-in-one unified communications app for businesses.
What Is RingCentral MVP? Understanding the All-in-One UC App
RingCentral MVP refers to a messaging, video, and phone solution, with all the features available in a single, unified application. Its provide companies with a robust business telephony system supporting domestic and international calling.
RingCentral MVP has built-in cloud PBX capabilities that organizations can leverage to set up a reliable internal communication system. It also enables collaboration through chat, file sharing, meeting rooms, and other features.
Key Features of RingCentral MVP
The current version of the RingCentral MVP app launched in May 2020, bringing together existing features like telephony with next-gen solutions such as AI-powered video conferencing. The company is constantly updating the platform, and in a recent release, it introduced a slew of features that will simplify productivity for hybrid teams. The key features of RingCentral MVP include:
The cloud PBX module
It offers an enterprise-grade phone solution that eliminates the need for PBX hardware. Companies can use a simple admin interface to configure systems, manage calls, and design the user/caller experience. Its capabilities as a cloud PBX are as follows:
- Auto-receptionist, multi-level IVR, and music on hold
- Role-based access control and user provisioning templates
- Call monitoring, call reports, and audit trail
- Single sign-on, hot desking, and extensions
- Bundled phone numbers
One of the advantages of RingCentral MVP is that it provides organizations with bundled phone numbers as part of the same license. It has a separate RingCentral Global MVP plan that allows organizations to build a presence across countries in North America, Latin America, Asia Pacific, and the EMEA. Its capabilities in terms of phone numbers and calling plans include:
- Free publication of business details in local and national directories
- International inbound numbers in over 70 countries
- 200 available area codes for domestic telephony
- 800, 888, 877, 866, 855, or vanity numbers for toll-free calling
Call management
RingCentral MVP has several features that let organizations customize phone settings and set up automated systems. It streamlines call management for greater productivity and can power a contact center. The product’s call management features serve as the foundation for RingCentral’s AI-powered omnichannel contact center solution, which has integrated MVP. Its capabilities for call management include:
- Answering rules to route calls
- Call forwarding, call flip, call park, and call screening
- Automatic call recording and Call logs
- Paging, intercom, shared lines, and presence indication
Team messaging
The M in RingCentral MVP stands for messaging, and this is one of the key features that the platform provides. In addition to a simple IM interface, it supports file sharing and task management. The messaging module also works with other business productivity apps like Google Workspace and Microsoft 365. Here are this module’s key capabilities:
- Public and private teams
- Message bookmarking, keyword-based search, and filter by @mentions
- Internal and external chat communication
- Instant, text, and fax messages from one app
Video conferencing
The company launched RingCentral Video in April 2020 and completed its MVP value proposition. There was a spike in demand for video due to the pandemic, and RingCentral integrated video into its MVP app for desktop and mobile devices. Its key video capabilities include:
- Unlimited video conference calls with up to 500 participants (1,000 for audio)
- Presentation mode, live transcriptions, and virtual meeting rooms
- AI capabilities like appearance touchup and auto-follow the presenter
- Optional add-on for RingCentral Webinar
Integrations
Finally, organizations can add to these features as they please by using integrations. RingCentral MVP supports integrations with business apps, sales tools, cloud services, help desks, and much more. This makes it easier to enable bidirectional data flows and access the same communication, and collaboration features regardless of the tool one uses. Its integrations include Google, Microsoft Office Apps, Teams, Salesforce, ServiceNow, Dropbox, and Zendesk.
What’s New with RingCentral MVP in 2022
In a recent update, RingCentral announced that it would support hybrid working through many new features. In a hybrid work environment, employees can log in from any environment, and the use of physical meeting rooms will increase.
RingCentral MVP will now provide call analytics to power staffing decisions for distributed teams, an infinite whiteboard, and enhancements to the physical meeting room experience. For instance, the new Room Connector allows users to connect their existing hardware to RingCentral MVP once they return to the office instead of purchasing fresh gear.
The company is also partnering with hardware providers like Poly, Yealink, and Logitech to help build smarter meeting rooms for hybrid work.
Getting Started with RingCentral MVP
The offering provides organizations with several benefits. Multiple features, including phone numbers, are part of a single license, which is easier to procure and manage. Further, it has powerful AI capabilities for video calls, and companies can gain from a comprehensive product that has all the essentials but no unnecessary bells and whistles. Finally, RingCentral MVP is available at an affordable price point that makes it accessible to companies of every size.
The entry-level plan starts at just $19.99 per user per month, and the most expensive Ultimate Plan costs $49.99 per user per month – complete with unlimited storage. Organizations can choose a plan according to their needs and extend it with add-ons like high-volume SMS, RingCentral Rooms, RingCentral Webinar, etc.
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