The company announced “RingCentral X powered by Telekom” in February 2022, targeting all Deutsche Telekom customers in Germany. It includes RingCentral MVP and the European carrier’s wide variety of hardware and professional services. Interestingly, Deutsche Telekom is also working with its long-standing partner, Atos, to provide a similar solution called “Unify X powered by Telekom” – also built on RingCentral.
RingCentral Message Video Phone (MVP) is a cloud-based business communications solution with messaging, video, and phone capabilities. It is a business communication and collaboration system that keeps employees linked across work and personal devices like smartphones, tablets, computers, and softphones.
Key components of RingCentral X
Using RingCentral X, customers can gain from:
Mobility and calling
The solution’s calling features were developed to give users a cloud phone system that is flexible, mobile, and powerful. Users can select from various phone numbers, download programs to their computer, smartphone, or tablet, and take advantage of call forwarding, call flip, and other features to improve their communications.
Administration
Users can offer, administer, and receive insights from anywhere with the solution’s comprehensive administrative and analytical capabilities. Making quick employee changes, additions, and updates from a centralized hub is also possible. RingCentral offers a visual representation of the IVR for easier editing and multi-site and number management.
Video conferencing
This feature enables users to enjoy unlimited conference calls with up to 500 individuals in a meeting. With one-click screen sharing from your desktop, mobile, programs, websites, files, and more, users can increase their team’s efficiency.
SMS and MMS for business
With this functionality, users do not need to text from their phone number, as RingCentral is among the leading professional text solutions in the industry. Users can now send messages to coworkers, clients, and departments from their company’s phone number.
Single sign-on
Users can instantly connect to RingCentral X using their corporate credentials, which lowers IT costs by assisting users with password recovery and allowing them to access RingCentral services from any device via a single authentication point.
Cloud PBX
The RingCentral cloud phone solution for businesses revolutionizes office phone system administration, call management, and customer and caller experiences. Key features in this regard include integrations with users’ critical apps.
Why Is RingCentral X So Relevant in the Hybrid Work Era?
RingCentral is an established market leader in unified communications. This latest solution underscores a move towards tighter integrations, more ready-to-use products, and all-in-one solutions. It offers several key benefits in the era of hybrid work:
- Fewer licenses to manage – UCaaS and carrier capabilities are bundled into a single solution. As companies return to physical offices, at least partially, it is important to resume regular carrier services with an adequate number of seats. With RingCentral X, it is possible to gain powerful communication software while working with one of its leading carriers.
- Compatibility with public sector institutions – Technology adoption in the public sector is complicated as many regulatory standards govern network and data processes. The solution is certified as per Germany’s most stringent security requirements. It has obtained the Cloud Computing Compliance Criteria Catalog (C5) test certificate from the German Federal Office for Information Security, making RingCentral X suitable for use in the public sector. BSI
- Productivity from anywhere – With RingCentral X, video calls, messaging, and phone systems are available on a single platform. Users can log in from their home or a physical office, supported by Deutsche Telekom’s network services. Deutsche Telekom has one of Germany’s most extensive and reliable infrastructure, minimizing productivity interruptions.
- Equipment and services support – The transition to hybrid work will be different for each organization, requiring individualized services and support. Deutsche Telekom will be providing users with services that help strengthen their communications infrastructure. It will also aid companies purchasing UCaaS hardware as they reopen offices.
- Integration readiness – While the solution is ready to use out of the box, customers can add extensions, modifications, and custom integrations through the RingCentral API. This makes it suitable for companies of every size, even those that require a fully white-labelled solution.
Conclusion
RingCentral X is an excellent tool for businesses looking to improve communication and collaboration. It is a cost-effective and scalable solution for small businesses. The system is easy to set up and use, and it can be customized to fit the specific needs of your business. It is available only to business users in Germany, although similar products are available in the US through different partnerships. Its primary objective is to deliver a UCaaS solution that is localized in terms of network infrastructure and compliant with the region’s specific compliance norms.
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