The public sector is one of the many industries often placed under significant pressure to adapt, pivot, and evolve at speed. Law enforcement groups, industrial companies and government agencies alike need to be on the cutting edge with their technology stack if they hope to deliver the exemplary service to their communities and delight modern citizens. 

For many organisations in the public sector, staying ahead of the curve in an ever-changing environment starts with an investment in solid communication initiatives. Unified Communications represents the ultimate opportunity for public sector groups to align their departments, accelerate knowledge sharing, and boost productivity at scale. 

Today, we will look at some of the use cases where UC can deliver exceptional value for the public sector in 2022. 

  1. Maintaining Business Continuity with UCaaS

The switch to unified communications for many public sector groups is part of a comprehensive movement to cloud computing technology. According to one survey conducted on 300 public sector organisations, 87.2% agreed they would happily move their entire IT structure into the cloud if the fitting service was available. 

Unified Communications as a Service delivers all the benefits of connected communication and collaboration tools for public sector groups in a flexible cloud environment. This landscape allows for the accelerated agility and flexibility many companies need to adapt to changing citizen requirements and unexpected changes in the industry, particularly since the pandemic. 

Aside from offering a scalable solution for public sector business growth, the cloud also allows essential public sector services to continue running regardless of what happens in the wider world. For instance, the cloud was the solution for keeping countless essential critical departments up and running throughout the course of the pandemic. 

  1. Opening the Door to Rapid Innovation

As mentioned above, public sector groups are under more pressure than most to to. While businesses can lose crucial customs if they fail to keep up with customer expectations, an outdated public sector organisation can lead to stagnation for an entire community. 

Unified Communications can empower public sector groups to pivot and adopt new technologies faster in today’s landscape by providing a central environment for all the tools employees need to thrive. With access to the cloud and UCaaS, companies can also quickly take advantage of new innovative technologies. 

For instance, UCaaS solutions today often come with open and flexible environments where public sector groups can scale and add more capacity or capabilities as peaks in demand occur. The same settings can also provide access to features like chatbots, automation tools, and AI analytics when teams are ready to innovate. UCaaS paves the way for rapid evolution in the public sector, so companies can consistently deliver the best support to their communities. 

  1. Improved Team Productivity

Perhaps one of the most critical use cases for UC championed by many public sector companies is the opportunity to leverage new team productivity levels. Inefficiencies in a law enforcement group or government agency don’t just lead to lost revenue; they can put citizen safety at risk. Teams need to be as aligned and informed as possible to deliver the highest quality of work. 

UC environments provide all-in-one environments for communication and collaboration, designed to enhance teams’ performance wherever they are. UCaaS systems, in particular, can align staff members when they’re working remotely, in the office, or on the field, allowing for consistent access to a streamlined flow of information so that everyone can work more effectively. 

As the UC environment and collaboration tools emerge as the new “central work hub” for growing hybrid teams, these tools quickly evolve to include everything public sector employees need, from communication and meeting tools, to file sharing, knowledge bases, and even learning tools. 

As UCaaS and other “as a service” environments like CCaaS become increasingly entwined, and new integrations become available using no-code, low-code, and API development, public sector teams will soon be able to build true single-pane-of-glass environments for productivity. 

  1. Improve Compliance and Privacy

Maintaining high levels of compliance is an important consideration for any public sector company. From public transportation groups to government committees, every organisation has specific regulations and guidelines to follow when managing the data they collect and store. 

Many public sector groups deal with vast volumes of data daily, and they’re required to follow specific rules about how that data is managed and stored. Without a UC system, groups would have a significant amount of information across different platforms and applications. This would lead to an increased chance of data breaches due to multiple entry points.

At the same time, it would be far more complicated for IT teams and professionals to ensure that every team member was following the correct policies. With the right UC solution from the appropriate vendor, you’ll be able to provide all the right security strategies, from single sign-on to multi-factor authentication. You may even be able to choose where data is stored with data sovereignty settings. 

UC solutions will also allow public sector groups to easily add and remove people using a central administration centre from their team. This means less time spent ensuring all previous members of staff have been removed from each tool or software option.

  1. Reduced Costs

While budget isn’t the only consideration for public sector companies thinking of switching to UC, it’s likely to be an essential factor. Many groups face significantly lower funding in the post-pandemic landscape, mixed with the demand to innovate and evolve at speed. 

UC solutions allow public sector groups to take advantage of new technology rapidly, without spending a fortune on setup and managing bills from multiple different environments. UC solutions are cheaper to manage because of their centralised design. What’s more, cloud-based UC allows public sector groups to avoid the costs usually associated with on-premises maintenance.

With the right UC ecosystem, public sector companies can evolve at speed without allowing their budgetary restrictions to get in the way of growth. 

 

 



from UC Today https://ift.tt/zA1wbXs