Highlight has added new Reporting API capabilities to its Service Assurance Platform to boost the performance of its partners’ managed services.  

The customer and network data specialist’s Reporting API allows partners to see past and summarised data, separate from the Highlight Service Assurance Platform.  

Data from the API can be integrated with interactive reports, including Power BI, Microsoft Excel, Tableau, CRMs and Service Desks.  

Craig Smith, Technical Account Manager at Highlight, said: “Customer Service Management reporting can be a challenge, and historically has always been very resource intensive.  

“Highlight’s API removes much of the manual work by automating the process so that Partner Account and Service management community can connect to the data and analyse the information to turn it into something meaningful with greater efficiency.  

“The use of the API is an important way for our partners to improve their communication with customers for use in service review discussions.  

“Service Provider account managers can now create five or six full reports in a day when previously they could only create one or two.  

“Now, rather than spending time manually collating information, they can spend their time interpreting what the information is telling them.”  

According to Highlight, partners can use its information to improve customer relationships, as well as their managed services.  

The API can be used by service providers to download daily or monthly data across WAN, SD-WAN, broadband, and mobile networks to view the performance and availability of customer networks.  

From a user’s perspective, the Reporting API can be set to feed data automatically from the API into an analysis platform of their choosing, such as Highlight’s Microsoft Power BI service reporting templates.  

Smith continues: “The dynamic and interactive nature of the reports are a real game changer. 

“If a customer has a question during a meeting, all the data is there, ready to explore, analyse and discuss. 

“And with a broad view of what is happening across a customer’s network, potential issues can be spotted before they become a problem. 

“This enables account managers to be far more proactive and collaborative when working with customers, looking at how they can constantly evolve and improve the delivery of services. 

“Turning machine-to-machine API data into an analysis platform for interactive reporting should be the defacto for Providers, and printed or emailed reports should be the thing of the past.” 

Highlight’s company vision is to rewrite network monitoring standards by applying business insights to create stronger partnerships between network and managed service providers and their corporate customers.  

UC Today recently reviewed Highlight’s service provider platform.  

Last year, Highlight released its Cellular Clarity offering to help MSPs manage their cellular estates.

 

 



from UC Today https://ift.tt/l7IF4aw