UC Today: Can you talk through the types of financial institutions that you’re working with at the moment?
GARRIC: Kurmi Software automates the management of unified communication and contact centre systems. The suite simplifies the increasing complexity IT teams face due to digital transformation, hybrid work and the move to the cloud. We tame this complexity by automating the provisioning and management of enterprise communications.
The Kurmi provisioning solution can address any type of financial institution, from private banks doing asset management to very large banks and even insurance companies of any type and any size.
Our platform can handle many thousands of users, up to 1 million even. We service some very large accounts.
UC Today: What elements of the Kurmi portfolio are particularly useful for financial institutions? GARRIC: We have several very large banks as customers. For many large organisations, it makes a lot of sense to automate the recurring tasks that take time, are tedious, and keep IT administrators too busy to tackle higher-level tasks.
These types of organisations also need a high level of quality, security and compliance in managing their UC services. They can’t afford human errors, which usually lead to a lot of dissatisfaction from the end-users and often management escalations.
Bankers and insurance agents really need to have their phone and videoconference systems well provisioned and configured and have all the relevant services up and running whenever—and wherever– they’re needed.
Kurmi helps them manage all of this, even in hybrid work models.
UC Today: Can you give us some examples of the companies that use Kurmi’s platform?
GARRIC: I have three examples.
The first is a large UK bank that has to manage many different technology vendors in their environment, and Kurmi is key for them in this respect because Kurmi is natively multi-vendor. They have deployed both Cisco and Microsoft in this to their users, plus call recording and ServiceNow – so their ecosystem is broad and quite complex. Kurmi can integrate and manage all of this complexity.
Another example is an insurance company we work with in Europe. They needed to move from Skype for Business to Microsoft Teams. Kurmi helped migrate them from one vendor to another, from on-prem to cloud in this case, and then was adopted for the daily management of the new technology.
The last example is a large bank in North America that had to manage Cisco, and then their management decided to implement Microsoft Teams. They had to quickly adapt, and they are now using Kurmi for Teams as well. Kurmi can be seen in this case as a sustainable investment because they know we can accommodate their strategic moves. It’s future-proof.
UC Today: How can you help businesses that are using more than one collaboration platform?
GARRIC: This type of heterogeneous environment can be the result of a management decision to move to a new technology vendor, but it can also be the result of mergers and acquisitions, which are frequent in the financial sector.
Kurmi can really be used as a single pane of glass for managing multiple communication platforms such as Cisco, Microsoft and Avaya. We have an intuitive and ergonomic interface so that administrators don’t have to be experts in each vendor’s technology to manage users or use our solution.
Sometimes, if the IT managers are experts in one technology and another player comes in, they may be apprehensive about the management of it. That’s not the case when they already use Kurmi, because they know they don’t need to be an expert in the new technology. It’s reassuring for them.
I would say the last advantage of having Kurmi is that it brings a lot of savings to our customers, having only one solution managing several communication platforms. It also brings a high level of quality of service to the management of the digital workplace.
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