RingCentral has been deployed by Bancroft to help employees deliver better care for patients with neurological injuries and disabilities.
The non-profit organization has selected RingCentral’s cloud communications platform to access unlimited call capacity and a fully scalable system.
RingCentral Contact Center allows the company to connect people calling with inquiries or referrals efficiently, and RingCentral Video enables employees to streamline and improve their workflows.
Carson Hostetter, Chief Revenue Officer of RingCentral, commented: “Increasingly, we are seeing customers realize the value of having a complete unified communications and contact center solution.
“The ability to enable a best-in-class employee experience and service our customers with greater ease and efficiency, all in one solution, sets RingCentral apart from other vendors.
“We’re proud to work with an organization like Bancroft that profoundly impacts children and adults living with disabilities and empowers them to unlock their potential.”
According to Bancroft, the organization has noted three significant areas of improvement since it deployed RingCentral to employees.
The first is an improved customer experience due to the RingCentral Contact Center platform helping to support operations for people contacting the business.
Bancroft says that RingCentral has helped to reduce costs due to eliminating telephony hardware and service contracts.
Finally, employees have streamlined their workflows with integrated apps such as Salesforce, OneLogin, and Google Chrome.
Fina Nash, Senior Vice President of Business Operations and Innovation at Bancroft, said: “RingCentral hit all the requirements on our list: ease of use and administration, great reporting and analytics, and a unified platform for phone, messaging, and video conferencing.
“Also —and this one was big for us— RingCentral offered easy integration with many applications central to our key workflows.
“Our admissions department, marketing department, and IT team now use RingCentral Contact Center to help deliver a better experience to our staff, partners, and patients.
“Before COVID, we didn’t do virtual meetings. With RingCentral Video, employees now can easily have those meetings by video conference, which means less time travelling, more productivity, and ultimately more time helping children and adults with autism and other disabilities.
Earlier this week, Preferred Risk Insurance Services announced that it had also deployed RingCentral to its employees.
Preferred Risk Insurance Services says that it selected RingCentral due to requiring a cloud communications solution that allows employees to call, message, and meet in one app, as well as a cloud contact center to provide routing and reporting capabilities.
RingCentral has recently launched Vodafone Business UC with RingCentral in Germany.
The solution is a joint venture which combines RingCentral Message Video Phone (MVP) with Vodafone’s 5G and mobility capabilities.
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