As adoption of Microsoft Teams continues to grow, exceeding 270 million users worldwide, there is increasing appetite among businesses to connect Teams to PSTN using their preferred voice provider. Users benefit because they can continue to utilise their existing numbers and telephony services within Microsoft Teams by adopting Microsoft’s Operator Connect for Microsoft Teams service. This allows users to make and receive calls beyond the Microsoft domain, enabling the seamless blending of telephony services with Teams. 

Among the first providers to gain certification for Operator Connect for Microsoft Teams in Europe, Enreach is launching its service in the Netherlands, Germany and Spain this month. The move follows the company’s partnership with Microsoft, announced in March 2022, that saw Enreach and its partner AudioCodes became one of the earlier participants in the Microsoft Operator Connect programme. Enreach selected AudioCodes as its official Microsoft Operator Connect Accelerator partner to provide Enreach resellers and customers with a complete connectivity solution for Microsoft Teams Phone System. 

“Microsoft decided to create the Operator Connect programme to evolve direct routing and enable operators to provide higher quality Teams calling experiences,” says Taimoor Husain, the Modern Workplace Strategy and GTM lead for Telcos at Microsoft. “With Enreach’s extensive knowledge and experience in the field of providing voice services thanks to its own fixed and mobile networks, it offers the perfect fit to provide Operator Connect for Microsoft Teams.” 

Enreach, thanks to its heritage providing telecommunications services across Europe, can easily and rapidly add Operator Connect for Microsoft Teams, enabling customers with greater flexibility for their communication and collaboration services. “We believe that the Enreach Voice solutions are an ideal fit with the Microsoft Productivity portfolio, boosting our customers’ Microsoft Teams experience,” explains Martin Classen, the chief product officer of Enreach.

“The launch of Operator Connect for Microsoft Teams is part of Enreach’s continued strategy to work with best-of-breed technology partners like Microsoft, so partners and customers benefit the most from the convergence of different communications, collaboration and productivity tools into seamlessly integrated solutions. We are really pleased to strengthen our relationship with Microsoft while servicing our customers’ needs.” 

Following the launches in the Netherlands, Germany and Spain, Enreach plans to extend the service to other countries. “We are very proud that we have passed the certification by Microsoft,” adds Joep Lecluse, the Head of Cloud Workspace Productivity at Enreach.

“We are now able to launch the Operator Connect for Microsoft Team service in three countries because of the partnership we have with Microsoft through the programme. We will continue our roll-out into the other European countries.” 

 

 



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