In today’s evolving workplace, ensuring employees have access to the correct tools and services for productivity is crucial. Business owners need to equip their team members with a wide variety of collaboration tools – UC systems, contact centre platforms and more, while also ensuring they can easily remove access to tools for employees who leave the business.  

In the past, it may have been possible for an IT specialist to manually set up their new employees with communication tools. Now, at large enterprises and with the proliferation of collaboration applications (due to the rise of hybrid and remote work), the provisioning landscape is growing more complex. Manually provisioning different solutions across multiple UC applications, servers and clusters is time-consuming, expensive, and often error-prone. 

Fortunately, Akkadian Labs, a market leading vendor in the Unified Communications service management space, has a solution. Akkadian’s provisioning management technology streamlines UC workflows, and saves valuable resources like time and technical skill. Here’s what you need to know about Akkadian Provisioning Manager.  

Akkadian Provisioning Manager Review: Features 

Akkadian Provisioning Manager is an end-to-end solution for automating UC provisioning workflows and for simplifying the deployment of unified communications.  

Companies gain access to a fast, secure, and aligned environment, where they can deliver all the necessary UC applications to employees from a single pane of glass. The solution works with a range of leading tools, like Cisco Collaboration, Webex, and Cisco Contact Center products, as well as Microsoft Teams, and Microsoft 365.  

Presented as the perfect package for hybrid environments supporting both Microsoft, and Cisco UC tools, Akkadian Provisioning manager is an easy-to-use, turnkey solution which streamlines UC administration by automating moves, adds, changes, and deletes.  

Features of this solution include: 

  • Automation: Set up automated actions for adding, removing, and moving users to improve UC provisioning workflows, reporting, and compliance.  
  • Self-service: A built-in self-service portal allows employees to manage their own lines, speed dials, and intercoms without specialist support.  
  • API triggers: Connect with and automatically update systems outside of the UC environment, with access to apps like Zoom and Salesforce.  
  • Role-based access: Control access to crucial tools and data in your communications ecosystem with custom dashboards.  
  • Phone swap: Upgrade older phone models to new devices.  
  • Zero–touch provisioning: Via native integrations Microsoft Active Directory and ServiceNow . 
  • Directory Number management: Real-time management of directory numbers with cross-cluster support.  
  • Remote phone control: Take advantage of remote access to Cisco IP phones when placing calls, changing settings, and performing tests.  
  • Dial plans: Query reporting ensures users can easily adopt dial plans to suit their specific needs.  
  • License management: minimize expenditures on new UC licenses by efficiently using your existing pool of licenses. 
  • Contact centre provisioning: Akkadian Provisioning Manager also streamlines provisioning for agents in the contact centre (Cisco UCCE and UCCX). 

Akkadian also offers access to RESTful API support, bulk provisioning, high availability and multi-cluster support.  

Akkadian Provisioning Manager Review: Benefits 

With Akkadian Provisioning Manager, companies gain access to an easy-to-use and streamlined environment for managing all UC provisioning requirements. The single pane of glass ecosystem makes it easier to control and track Cisco, Webex, and Microsoft Teams applications. Plus, reporting features allow for insights into tool and device usage.  

Akkadian Provisioning Manager is an all-in-one automation toolkit, designed for an era when comprehensive, zero-touch provisioning is growing increasingly essential. Some of the most significant benefits of the technology include: 

  • Fast and simple provisioning: Companies can boost productivity and eliminate roadblocks in the UC provisioning cycle with a simple single pane of glass environment. Real-time directory number management, bulk provisioning, and multi-cluster support makes it easy to transform even the most complex provisioning projects into simpler tasks.  
  • Improved security: With Akkadian Provisioning manager, it’s easy to protect the business against a range of potential issues. Role-based access ensures companies can provide access to tools and features on an as-needed basis. Plus, Akkadian’s reporting system allows for a clear audit trail to track and understand system vulnerabilities.  
  • Zero-touch provisioning: In an ever-evolving UC ecosystem, zero-touch provisioning features are growing increasingly crucial. Akkadian Provisioning Manager allows companies to automate various provisioning tasks via a native Active Directory integration. Plus, there’s API access available to ensure simple integration to third-party services. 
  • Empower employees: A simple portal interface for end-users means companies can allow their team members to manage more of their provisioning tasks on their own. Users can control their own device settings, call forwarding requirements, and PIN resets in an easy-to-use interface. There’s even a convenient visual phone editor.  
  • Enhanced visibility: Not only does Akkadian Provisioning Manager help to align various disjointed UC systems in the communications stack, but it provides useful reports and information for business users to learn from. With reports available on configuration changes across multiple clusters, organisations can boost their visibility, and compliance levels. 

The rapid and convenient landscape for provisioning offered by Akkadian can also assist companies in keeping costs low. When business leaders can spend less time on provisioning new users, they have more scope to focus on other strategic projects.  

Akkadian Provisioning Manager Review: Verdict 

Akkadian Provisioning Manager is a straightforward and powerful solution for businesses who might be struggling with their provisioning journey. The simple interface uses templated workflows to minimise manual work and human error and ensure end-users can access the collaboration tools they need as quickly as possible.  

The comprehensive environment is already helping hundreds of innovative organisations to improve the way they manage the Unified Communication stack. Some customers even report up to 90% time savings thanks to the automated workflows offered by the technology.  

Because Akkadian Provisioning Manager is tailored for the Cisco, Webex, and Microsoft ecosystems, it’s particularly useful for companies leveraging a multi-vendor approach to unified communications. Companies can manage all of their UC applications from Cisco, Webex and Microsoft from a single pane of glass.  

 

 



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