Gamma is launching Dubber’s intelligent call recording and conversational AI solutions for Microsoft Teams to improve its voice offering for partners and customers. 

The AIM-listed UCaaS supplier, Gamma, will now be able to provide intelligent call recording as a service, which has been designed to meet regulated compliance requirements. It will also offer Dubber’s “leading conversational AI” on Microsoft Teams. 

Dubber’s technology can now be sold across Gamma’s network of more than 1,600 channel partners. 

Simon Broadbent, SVP of Sales, Dubber, EMEA, said: “The Dubber team are proud and excited to partner with Gamma to bring intelligent conversational capture on Microsoft Teams recording to their extensive network of channel partners and loyal customer base. 

“The unique thing about Dubber is that it is delivered as a service enabling Gamma, its customers, and its reseller network to switch on and deliver value immediately. 

“Gamma has been at the forefront of the unprecedented adoption of Unified Communications in the UK market in the last 15 years. This partnership presents a great opportunity to further conversational intelligence innovation for Microsoft Teams users going forward.” 

Businesses can now use the advanced Dubber platform to access conversational intelligence capabilities and real-time text and speech-based insights to enhance streamlined communication, information accuracy, and productivity. 

Gamma has been a Microsoft Gold Partner for the past 15 years, and it is one of a few select providers to offer Operator Connect in the UK. 

In November 2021, Dubber became one of the first solutions to be certified for compliant call recording on Microsoft Teams. According to Dubber, its technical ability has added benefits to companies of all sizes, ensuring voice conversations on Teams are recorded and stored in a way that also meets compliance requirements.  

Chris Wade, Chief Marketing and Product Officer, Gamma, said: “It’s widely reported that three-quarters of conversations taking place at work over collaboration tools such as Microsoft Teams will be recorded by 2025. 

“That clearly shows that this capability is driving improvements in customer experience, training and compliance across voice and video.”  

“We’ve teamed up with Dubber so our Channel Partners can offer this valuable service to their customers, enabling them to unlock the value in voice AI technologies through Gamma to capture critical voice data securely.” 

In August, Dubber’s Unified Conversational Recording (UCR) and voice data services were added to NUWAVE’s iPILOT platform, providing an entry-level solution at no cost to NUWAVE customers and partners. A Foundation Partner agreement was formed, enabling NUWAVE to deploy Dubber as a standard optional feature of its iPILOT Platform for Microsoft Teams Calling. 

The following month, Gamma added 91,000 Teams and Horizon seats which contributed towards a strong overall performance in the first half of the year. The company’s revenue grew by 8%, reaching £234.7 million, and its gross profit also increased by 8% to £120.4 million. 

Dubber describes itself as a “clear market leader” in conversational intelligence and unified recording. It is used by 175 service provider networks, and its services are used on a daily basis by over 580,000 subscribers worldwide. 

Gamma suppliers UCaaS, Mobile and Connectivity services in the UK, Spain, and the Netherlands, and it employs 1650 people. The company’s largest market is in the UK, where it has a network of more than 1000 channel partners who, in turn, supply SME, public sector, and enterprise markets.

 

 



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