Mida Solutions has added the new Mida Attendant Console for Zoom to its portfolio of solutions. Recognising the upsurge in Zoom adoption, the company has invested in the new version of its well-established Mida Attendant Console to accommodate new Zoom features for busy users such as receptionists and advanced users such as customer service agents. With Zoom enhancing its platform by adding new features such as simple live chat handling, webinars and phone calls and now aiming to provide a reliable, all-in-one solution for connecting people globally, a growing number of enterprises have selected Zoom as their platform of choice for handling business communications. 

“Following the high adoption of Zoom as a collaboration and communication tool, we decided to design a dedicated attendant console to help agents efficiently route, handle and transfer a high volume of calls between Zoom and PSTN,” explains Michele Bernardinello, the Business Development Manager of Mida Solutions.

“Relying on our advanced call features for Zoom, companies can easily improve their customer service and increase caller satisfaction.” 

Recognising the need for this capability, Mida has developed its Attendant Console for Zoom to allow enterprises to efficiently handle large amounts of incoming calls from any location. The solution addresses the needs of receptionists performing activities such as call routing and as well as supporting advanced user requirements. In addition, the solution offers greater sophistication for handling voice calls via Mida’s intuitive web user interface. Features include an unlimited number of queues, selective queue log-in or out and advanced features and redundant configurations to support high availability.   

The new solution is easy to activate and can be rapidly set up to support hybrid environments that use Zoom alongside enterprises’ legacy PBXs. This capability is essential to allow for smooth migration between the technologies and to ensure users can access all the features they need as they transition into the new era of business communications. 

Mida Attendant Console for Zoom enables receptionists to manage PSTN and Zoom calls, enabling the transfer of PSTN calls to Zoom users and vice-versa in a simplified way. Multiple calls can be routed at the same time to different queues and handled through Mida’s intuitive web interface which is accessible from any device, subject to entering the correct credentials.  

For agents, the solution provides total control of the call flow and history with access to a central directory so everything they need is easily available. This helps them to deliver high-quality service by accelerating their activities which increases customers’ satisfaction with their enterprise interactions. 

 

 



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