Pure IP has launched its eVoc2 partner program, enabling managed service providers (MSPs) and Telcos based in the U.S. to provide their customers with Teams calling capabilities, through Operator Connect. 

The program uses Pure IP’s online automated tooling to perform the most difficult tasks for MSPs and telcos when it comes to offering Teams Calling to their customers, such as self-service provisioning and online management. 

EVoc2, Enabling Voice with Operator Connect through the power of 2, is designed to support Microsoft’s initiative to increase adoption and enablement of Microsoft Teams for voice. 

Gary Forrest, CEO at Pure IP, said: “Events over the past two years have understandably accelerated the migration to cloud-based services, particularly in unified enterprise communications and collaboration. This represents a huge opportunity and a threat to incumbent providers in a dynamically changing market. 

“Telco providers and Managed Service Providers (MSPs) are facing similar challenges of how to adapt their offerings in a timely fashion to meet demands to protect and grow. 

“Our eVoc2 program provides them with a quick resolution to that issue, and through a combination of our Operator Connect capabilities, automated provisioning and ordering tools, and end-to-end support,  we are ideally placed to help them light up Teams voice for their customers. 

“We believe that our eVoc2 program offers Telco providers a cost-effective method of retaining and growing their business by helping their customers optimize the benefits of cloud telephony.” 

In July this year, Microsoft revealed that its Teams PSTN user numbers had nearly doubled to 12 million users. In Microsoft’s latest earnings report, it signalled that user numbers have been growing in double digits for the past five quarters, but it did not provide exact figures. 

While the rate of growth for Teams telephony has been rising sharply, there is still significant market growth potential for Teams calling. 

eVoc2 delivers Teams voice services using Operator Connect, which was launched by Microsoft last year. Pure IP was one of a handful of original launch partners, working with Microsoft throughout its development and roll-out. The Operator Connect program is now becoming one of the most popular Teams PSTN connectivity options. 

Christopher Martini, Global Partner Solutions U.S. for Modern Work at Microsoft, said: “The growth of Microsoft Teams as a platform is well documented and end customers are continuing to see the benefits of deepening their use of the platform. 

“For providers and delivery partners this represents a challenge and an opportunity in keeping pace with the change to continue meeting the customers need. 

“Working with partners like Pure IP and their eVoc2 program will help them unlock the Teams voice potential and satisfy the customer demand. 

“Pure IP have been a part of the Operator Connect program from the start, and we are excited to have them onboard with this new initiative.” 

Benefits of eVoc2 

From a customer standpoint, there are a number of benefits to deploying Operator Connect for Teams calling. . Primarily, customers will be gaining a quick and streamlined cloud telephony service with minimal integration efforts and no on-site hardware. Users can also easily access and manage secure, trusted and reliable third-party carrier services through their Microsoft 365 Admin Center.  

MSPs and telcos also stand to benefit by cost-effectively adding Operator Connect to their offering, improving retention by reducing competitive risk, increasing commercial benefits, as well as adopting a solution that is a low-touch, quick and simple means of enabling Teams Calling for clients. 

Partner Features 

MSPs can add Operator Connect to their offering quickly and without having to pay for integration or extra support. Also included in Pure IP’s offering is partner sales cycle support, customer billing management, online quote creation, and automated ordering and service provisioning. MSPs will also be able to utilise customer support directly to their end customers, a management portal, and access to other Pure IP services. 

Telcos looking to offer Operator Connect services, operating their own billing infrastructure, can provide customers with an excellent service. Features of the Telco model include integration with the ordering portal, direct customer billing, partner sales cycle support, online quote generation, and automated ordering and service provisioning. Telcos also receive second line customer support, a management portal, and access to other Pure IP services. 

Ian Guest, Marketing Director at Pure IP, concludes: “We believe that our eVoc2 programme provides a compelling proposition for partners to capitalize on the Teams voice opportunity with an end-to-end service from a proven and trusted provider in the space.” 

If you are interested in find out more about the eVoc2 partner program, visit Pure IP’s website. 

 

 



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