Strong communication is at the heart of any successful construction company. To keep employees connected in a highly distributed environment, construction brands need to ensure they have the right tools and resources in place. A Unified Communications platform is often the perfect solution.
Capable of synchronising teams regardless of where they are in the world, boosting collaboration, and paving the way for better health and safety outcomes, UC has a lot to offer. As a result, countless construction brands are beginning to explore the benefits themselves.
The following case studies offer insight into how some of the world’s leading construction brands have embraced the service offerings of major UC innovators.
Microsoft Teams and Suffolk
Suffolk is a construction and professional services company with offices distributed in multiple locations throughout the United States. The brand is responsible for supporting clients in a range of industries, from science and technology, to healthcare and commercial. One of the biggest tasks of the business is assisting companies with the development of hurricane “prep jobs”.
Before working with Microsoft, Suffolk found securing a site was a long, complex, and disjointed process. Calls and emails were inefficient, and it was impossible to stay in constant contact with the professionals on the ground. Fortunately, the implementation of Microsoft Teams has created an environment where everyone can stay informed at all times.
Suffolk leveraged Microsoft Teams as part of a comprehensive journey into the cloud designed to make the workforce more efficient, agile, and ready to transform. The brand is even taking advantage of various new Microsoft features, such as Power Automate to boost worker efficiency.
Microsoft Teams and NCC
A leading construction company based in Sweden, NCC is responsible for a huge network of over 16,000 employees. Recently, the company began working on a new plan to create a more modern, innovative workplace cantered around collaboration. According to the brand, collaboration and consistent communication are essential to keeping staff on the right track.
For NCC, the transition into a new age of Unified Communications began with the implementation of new hardware. The organisation embraced the Microsoft Surface Hub as a central collaboration tool for managing decision-making and teamwork. After implementing the solution, the business began to discover the benefits of additional Microsoft technology for business productivity and efficiency.
Using the Surface Hub and Microsoft Teams in conjunction, for instance, allowed NCC to respond rapidly to the challenges and demands of the pandemic. Today, the all-in-one environment makes it easier for staff to take part in whiteboarding sessions, review 3D plans, and keep staff members connected wherever they are.
Avaya and Berglund Construction
Initially founded in 1911, Berglund Construction has played a part in the construction space of the United States for more than 100 years. Today, the company is recognised as one of the top contractors in the United States, with two offices throughout America.
To stay up-to-date with the latest demands of customers and industry regulations, Berglund Construction realised it needed to update its communication strategy. The previous 25-year-old phone system simply wasn’t enough to allow for rapid innovation and growth. After assessing the wider VoIP environment, the team decided the Avaya IP Office platform was the best solution for their needs. The service offered excellent scalability and reliability for the workforce.
Avaya IP Office is now utilised by employees throughout all of the Berglund office locations, as well as on job sites. According to the team, the IP Office implementation has saved the company money, improved reliability levels, and ensured employees can remain more accessible. The excellent collaboration features offered by IP Office have also been essential in the growth of the business.
RingCentral and 5Plus Architects
Belonging to the AEC sub-genre of the Construction industry, 5Plus Architects is an innovative UK firm with studios throughout Manchester and London. According to the company, the organisation has always prioritised creating an environment of cohesion, accessibility, and teamwork for all of its employees. Unfortunately, the team’s previous communication tools weren’t living up to the wider expectations of the brand.
In the past, the phone system implemented by 5Plus Architects consisted of disparate solutions spread across different locations. There wasn’t an effective way of transferring calls internally, and the team didn’t have direct-dial numbers for individual employees. In a quest to upgrade and improve communication and collaboration, the business turned to RingCentral.
After assessing a range of options, 5Plus Architects found RingCentral’s diverse ecosystem to be the perfect option for their team. According to the brand, implementing RingCentral has boosted flexibility and performance while reducing travel costs by 50%.
Poly, Zoom and Big-D Construction
Big-D Construction is a leading AEC brand with a strong belief in the power of face-to-face communication. The team believes connecting with people “in person” is an important part of building trust and instruction. However, in recent years, connecting with employees and customers in the physical world hasn’t been easy.
The brand quickly transitioned into the world of video conferencing to ensure it could maintain its relationships with its target audience and build collaboration. Using a combination of Zoom unified communication technology and Poly hardware, the business was able to achieve its goals. Together, the two vendors have given the organisation everything it needs to foster true collaboration between vendors and employees.
Today, Big-D employees enjoy simple, efficient, and streamlined meeting experiences, whether they’re at their desks, in a meeting room, or even on the job site. The IT staff are even seeing lower numbers of trouble and support tickets.
Cisco and Clayco
A leading engineering and construction company based in the US, Clayco was searching for a way to reimagine and improve collaborative working. For the team, this meant embracing a new era of unified communications with the assistance of Cisco. To leverage a comprehensive Cisco Webex environment, the business partnered with a global strategic partner, WWT.
WWT (World Wide Technology) helped the business to plan and implement a new collaborative environment where team members could come together and share ideas. Currently, Clayco is using the Webex environment as its default meeting and collaboration platform.
The solution has enabled Clayco to remove some of the outdated and disparate technology from its business operations. What’s more, Clayco is also taking advantage of a range of Meraki wireless access points alongside Cisco Unified Communications manager.
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