With many organizations navigating over to virtual work environments, the hunt for the best cloud communication tools is on the rise. With benefits such as exponential cost savings and greater collaboration capabilities, the choice to navigate to the cloud space is a clear one. 

However, the challenge many organizations continue to face is how to seamlessly make this transition without compromising the performance of their business or sacrificing their routinely secure work environment. Fortunately, solutions like Cisco’s Webex Calling with Dedicated Instance provide communication service providers with a streamlined strategy for migrating customers into the new age of the cloud. 

What is Cisco’s Webex Calling with Dedicated Instance?

Webex Calling is a crucial component of a complete and modern collaboration experience. This component combines enterprise calling features and performance with market-leading virtual meetings technology and team collaboration, all in one single application. Webex works with the tools you use and is built to ensure your business communications and data are protected. With its native collaboration devices, Webex Calling delivers world-class experiences wherever you work. 

Cisco makes security and reliability top priorities in the design, development, deployment, and maintenance of its networks, platforms, and applications. Webex delivers the functionality, quality, control, and security that organizations expect and require. With this first-class, global network you can incorporate Webex Calling into your business processes with confidence, knowing it meets even the most rigorous security and high-performance requirements.  

The Dedicated Instance add-on for Webex Calling Offerings

Webex Calling now includes a dedicated cloud instance option based on the Cisco Unified Communications Manager architecture. Dedicated Instance is integrated with Webex Calling and takes advantage of Webex platform services, to bring centralized administration as well as applicable cloud innovation, developed anywhere on the Webex platform, to enhance the calling experience. Dedicated Instance also supports older Cisco endpoints, or existing integrations that are part of critical business workflows. The Dedicated Instance add-on for Webex Calling includes:  

  • Cisco Unified Communications Manager 
  • Cisco Unified IM and Presence 
  • Cisco Unified Unity Connection 
  • Cisco Expressway 
  • Cisco Emergency Responder  
  • Cisco Session Management Edition  

With the growth of cloud-delivered collaboration services, many organizations 

are looking to move existing on-prem collaboration workloads, like Cisco Call Manager, over to the cloud. With assurances of increased cost savings, simplified management, and superior reliability inherent in cloud-based services, companies are looking to make the transition to cloud collaboration services, such as Webex Calling. As navigating over to the cloud can be an intimidating process, CallTower can help you migrate over to the cloud at your pace and provide a “hybrid environment” with your existing Call Manager. Leveraging your current devices, CallTower provides the tools to connect users from one platform to the other with inter-platform calling.  

Why Dedicated Instance for Webex Calling?

With Dedicated Instance, Webex Calling provides customers a seamless migration path to the cloud. With Webex Calling customers have flexibility to distribute users across multi-tenant and Dedicated Instance call control and adjust them over time as needed to address their cloud calling business requirements. Dedicated Instance offers the most efficient migration path to the cloud for existing Unified Communications Manager customers, with the following key benefits: 

  • Dedicated Calling application instance hosted and operated by Cisco in Webex Data Centers 
  • Customizable Calling platform 
  • Flexible, quickly scalable architecture 
  • Familiar user experience, reducing the need for employee retraining 
  • Unified client for calling messaging, meetings and team collaboration that is usable across all device types 
  • Compatibility with Cisco’s full portfolio of phones, gateways, and video devices 
  • Integrates with Webex meetings, messaging, and calling as part of the Webex suite, enabling an amazing end to end customer experience

Conclusion 

As work environments become more complex and flexible, companies must adapt with more intelligent ways to connect and collaborate. When making the transition into the new age of cloud communications, the key to success is creating an effective migration journey, keeping your organization running smoothly without compromising work efficiency or user experiences.  There’s no question that effective collaboration is the cornerstone of innovation and business agility for organizations in every industry. With Unified Communications as a Service, powered by Webex Dedicated Instance, you can empower your workforce with all the tools and capabilities they need for effective collaboration—at home, in the office, or on the go. 

 



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