Organisations that use Microsoft Teams and want to expand globally rapidly but also need to retain the granular control a traditional session border controller (SBC) offers have been assessing Direct Routing options. This is because they still want to access capabilities such as specialised call routing and integrations with legacy systems such as elevators or security which are critical to their businesses. This approach has been underpinned by organisations adopting a Bring Your Own Carrier (BYOC) strategy which enables them to use their preferred carrier or maintain their established relationships while also supporting global scalability.
Direct Routing works well for enterprises that have substantial in-house capabilities to manage the SBC setup and handle BYOC alongside Direct Routing but for others that don’t have in-house resources or are looking to divest their SBCs and let someone else manage them, an alternative is needed. Operator Connect can be a more suitable choice for these organisations because it is in the cloud and offers greater ease of use through the Microsoft Teams Admin Center.
Bandwidth’s Duet for Teams service is a BYOC integration that enables enterprises to use Bandwidth’s highly-redundant global network for voice, emergency calling and SMS while helping migration to the cloud. In contrast to BYOC integrations from legacy carriers, Bandwidth Duets are simplified out-of-the-box BYOC integrations that have been created to enable smooth migrations and faster onboarding and they were created in close collaboration with Bandwidth’s partners. The Duets have been designed to deliver a global, compliant solution with competitive pricing and without migration headaches for those who want to add PSTN connectivity to Microsoft Teams.
The key benefits of the Operator Connect approach include carrier-managed infrastructure under which the enterprise’s carrier manages the PSTN calling services and the SBC so they can save on hardware purchase and management costs. In addition, there is faster and simpler deployment with enterprises able to connect to their carrier and assign numbers to users from within the Teams administration centre. Carriers are also there to provide technical support and share service level agreements to improve support and reliability.
Regardless of whether an enterprise selects Direct Routing or Operator Connect, they need a carrier that will be present everywhere they need to be and that can scale up as they grow. On top of that enterprises need to be assured of high-quality voice and messaging alongside self-service number porting, purchasing and provisioning. Bandwidth also advocates choosing a provider that helps navigate regulatory complexities and guide you through the migration while offering continuous support.
As Lauren Brockman, Bandwidth’s Senior Director, Product Management / Product – Voice says, “Customers choose Bandwidth for Operator Connect because a Teams integration is much more than simply the SIP interconnection. We wrap our services with emergency DLR services, messaging, call insights and a global footprint that customers can easily manage from our portals or using our APIs.”
Bandwidth’s Duet for Teams enables enterprises to bundle reliable, scalable and cost-effective voice, E911 emergency calling and maximised migration control along with enterprise-grade telephony from a certified Microsoft solution provider. If you want to go global at full speed without the hassle of complex migration and regulatory compliance stresses, Operator Connect with Bandwidth presents a compelling option for scaling your business globally with Teams.
Get in touch with Bandwidth’s team of experts to learn more about Bandwidth Operator Connect .
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