Businesses that are not using Teams don’t realise the value that full unified communications can add to their organisation, according to Paul Taylor, Chief Commercial Officer at Voiceflex.
Voiceflex’s managed UCaaS platform, ‘Voiceflex Flow‘, can be embedded into Microsoft Teams using no middleware so that it can be fully integrated natively without any extra cost.
The app takes the best parts of Teams and utilises its own voice components to provide a complete unified communications (UC) experience.
During a chat with UC Today, Taylor gave an insight into how the app, coupled with Teams, has helped Voiceflex boost its own internal communications.
He commented: “We’ve found that the speed in which we can get things done or get questions answered is huge, and I don’t think organisations who aren’t using a UCaaS application realise that.
“Microsoft Teams is fantastic because of everything that it does, but a UC application will do the same thing.
“The benefit of using the unified platform isn’t necessarily for how you deal with your customers; it’s more how you communicate with your staff internally.
“If you look back to when mobile phones first came out, that is what it was, a mobile phone.
“Now you look at the time you spend on applications, and voice is in there, but it’s only a very small part of that application.”
Voiceflex allows businesses to harness UC by offering the core Voiceflex Flow application and then add other applications to it.
Since releasing Voiceflex Flow, the company has added features to make voice communication even more effortless.
The first is ‘click-to-call’, which can be added to email signatures.
This allows email recipients to click on the button and call the original sender through WebRTC to enable organisations to reduce the cost of calling.
Another feature that Voiceflex is looking to implement is a QR code which can be scanned to enable a call over the internet or provide a number which can be dialled for a traditional phone call.
While UCaaS apps are critical to organisations moving on from legacy communication systems, Taylor believes that bring your own device (BYOD) is key to organisations making the switch.
He added: “As organisations move to UCaaS applications, they want to retain the stuff that they have got, so it is quite important as a provider that we can provide the support for those handsets so they can transition across.
“Even though we’re selling a more feature-rich application, they can still use the basic terminology that is in it.”
If you want to find out more about Voiceflex Flow, click here.
from UC Today https://ift.tt/qeu641T
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