Virgin Media O2 Business and Dubber have ‘significantly’ expanded their strategic partnership to give customers an increased range of mobile recording services.

The partnership expansion will see Dubber transition from a vendor to a strategic partner for unified recording and intelligence to provide Virgn Media O2 Business customers by giving them access to the full Dubber product suite.

Customers will be able to benefit from additional services that range from AI-enabled transcription to sentiment analysis, as well as support for Webx by Cisco, Microsoft Teams, and Zoom.

Steve McGovern, CEO, Dubber, said: “Today’s announcement is a testament to the strength of the partnership between Dubber and Virgin Media O2 and our shared vision for a fully automated and self-service cloud solution.

“Addressing unified recording and intelligence on both mobile and UC networks unlocks a significant addressable market for both Dubber and VMO2 – enabling more conversations than ever before to be tapped for insights.

“We look forward to continuing to work closely with VMO2 to deliver greater value to their users as we develop the next generation of unified recording services together.”

As a result of the extended partnership, expanded mobile recording capabilities from Virgin Media O2’s network are now available to SMBs and public service sector customers.

The Dubber product suite goes beyond traditional transcription services to provide sentiment analysis of secure and consensual recordings.

These features can be used to support businesses in a range of areas, such as customer service, dispute resolution, regulatory compliance, sales automation, and more.

According to the two organisations, the partnership will enable customers to unlock the potential of every conversation across mobile and unified communications.

Andrew Halliwell, Product Director, Virgin Media O2, commented: “This expanded partnership creates new opportunities for our long-term relationship with Dubber and extends a wider range of services to our customers.

“The Dubber product suite, coupled with Virgin Media O2’s mobile and broadband network, will provide our SMB and public sector customers with greater mobile recording insights in one place, enabling them to make more informed decisions to address their productivity, compliance and intelligence needs.”

In December last year, Vodafone and Dubber finalised an agreement to target new business customers in the UK and Europe

The British multinational telecommunications company selected Melbourne-based Dubber to offer direct recording and AI services across its mobile networks to target Vodafone business customers.

Much like Virgin Media O2, the deal means Vodafone will leverage Dubber’s “alignment to a Service Provider’s method to market” and allow it to deliver recording and AI functionality across mobile and UC services to RingCentral, Cisco Webex and Microsoft Teams.

 

 



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