Companies increasingly want the flexibility of UC services that are accessible in the cloud and can be charged for via a monthly fee. This model, called UC as-a-service (UCaaS) enables them to simply activate licences as-and-when they are required, providing the ability to scale up quickly. By choosing subscription services, customer enterprises are assured that their workers can access all the solutions their employer has selected from anywhere in the world with wastage minimised because the company only pays for what is used.
This ability to pay-as-you-use is a big contrast to traditional models that demand a large initial investment that is required regardless of how much the service is uitlised. This lack of flexibility makes UCaaS an appealing proposition for growing businesses and those looking to increase the size of their workforce for specific activities, such as call centre teams, for example. The adoption model allows for seasonal surges in demand and customers can easily increase or reduce the number of licences they have. In addition, they can also simply add or remove applications from their subscription according to their business priorities and usage patterns.
The purity of the UCaaS concept is to ensure that customers don’t pay for any aspect of the service that they don’t maximise usage of. This extends beyond the apps and into the infrastructure with UCaaS propositions requiring no hardware because the system is cloud-based. This means costly, inflexible and typically over-specified on-premise hardware is not required, saving total cost and also ensuring that you are not paying for hardware capacity that you don’t use.
The benefits of cloud-based UC solutions as-a-service don’t stop with the ease of onboarding new users and the cost savings of cloud hardware. Mida Solutions, which offers the as-a-service approach for its solutions, sees companies benefitting from the power of this licensing model in additional ways. UCaaS supports delivery of advanced UC features encompassing voice, video and messaging alongside preferred applications that can be personalised within the cloud-based UC system. The management headache for customers is minimised because the as-a-service proposition is delivered by service providers and systems integrators so your IT team isn’t burdened with additional work. Mida Solutions collaborates with these partners to provide a wide range of professional UC solutions – including contact center, attendant console, and compliance recorder, available for Microsoft Teams and Zoom – that can be easily activated through the UCaaS approach. The solutions are flexible enough to fit both partners’ requirements and customers’ needs.
The cloud-native attributes of UCaaS mean routine maintenance, security and upgrades are all handled by the service provider who manages and oversees these functions in the cloud. In other words, companies don’t need dedicated teams to maintain UC and can redirect IT resources to other tasks. This makes UCaaS particularly appealing to enterprises because retaining IT staff can be challenging and it is simpler, faster and easier to adopt cloud-based communications as-a-service.
Cost-effective, scalable efficiency are the core promises of UCaaS but the approach is also future-proof because services are provided in a ready-to-use format that includes the latest UC applications, fully updated as and when new versions become available, on a single platform that empowers users to utilise them in their daily work.
Mida Solutions provides a comprehensive portfolio of subscription-based UCaaS propositions. To find out more, visit this page.
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