Microsoft Teams is one of the biggest UcaaS platforms available and in February, it released its newest licence, Microsoft Teams Premium.
The technology giant reported during its Q2 earnings call FY23 that the collaboration solution has 280 million active users, with five million PSTN seats added to Teams phone.
Microsoft Teams is available to companies via a range of different licences, which grant access to certain features.
The Microsoft Teams Premium licence is designed to offer customers familiar meeting solutions as well as webinars, virtual appointments, meeting intelligence, and more.
These are often add-on products for UCaaS solutions, but now Microsoft is making them available to users in the newest Teams licence.
Features Only for Microsoft Teams Premium
Users with Microsoft Teams Premium have access to features that do not come with the standard Teams licence.
The features relate to things such as meetings, webinars, meetings protection, meetings reporting, and virtual appointments.
Meetings:
- Customise meeting templates to ensure they are unique for your specific organisation
- Add your organisation’s branding to meeting lobbies
- Customise meeting backgrounds
- Customise Together mode scenes for your organisation
- The ability to read live translated captions during meetings
- Translate post-meeting transcriptions
- Turn on real-time data storage
- Turn on eCDN for Live Events
Webinars:
- Users can set up a green room for webinar presenters
- Send a reminder email to people who have registered for the webinar
- Manage the view of attendees
- Create a waiting list for the webinar
- Manually approve anyone who registers for the event
- Limit the day and time when people can register
- Any registered users can bypass the webinar lobby
- Use RTMP-In for Webinars
Meetings Protection:
- Watermarks can be added to meetings
- Teams Premium users can enable end-to-end encryption for meeting with up to 50 participants
- Control who can and cannot record the meeting
- Stop copy/paste in meeting chats
- Assign Microsoft Purview Information Protection sensitivity labels for meetings. Only available to users with a Microsoft 365 E5 subscription.
- Teams Premium can offer custom user policy packages
- Users can turn on advanced meeting monitoring and alerting
Meetings Reporting:
- Users can navigate meeting recordings with autogenerated chapters
- View time markers in meeting recording when users have joined or left a meeting
- Search through meeting transcripts with speaker suggestions
- View and act on autogenerated tasks from meetings
- Users can also view when they were ‘@mentioned’
Virtual Appointments:
- Customise lobby waiting rooms with themes and logos
- Send SMS notifications to participants
- Chat with attendees in the lobby waiting room
- Organisational and departmental analytics are available
- Manage scheduled appointments in the queue
- Manage on-demand appointments in the queue
- Send follow-ups following the virtual appointments
Integration of OpenAI Technology
The Teams Premium licence has infused AI technology throughout the meeting experience.
Using intelligent recap in Teams Premium, users will get automatically generated meeting notes, recommended tasks, and personalised highlights to help get the important information, even if they miss the meeting.
Intelligent recap also saves time reviewing meeting recordings due to AI-generated chapters that divide the meeting into sections.
This makes it easy for users to pick and choose the most relevant content, with the chapters added to the meeting transcript.
In addition to AI-generated chapters, users can access personalised timeline markers to see when they joined or left a meeting within the meeting recording so they can quickly click and listen in on what they missed.
Microsoft has confirmed that it will soon add speaker timeline markers to these personalised meeting highlights that show what users spoke and when during the meeting.
In the coming months, OpenAI’s GPT-3.5 will produce critical points and takeaways after the meeting with AI-generated notes, meaning that users can focus on the meeting discussion.
Microsoft Teams Premium also includes some already-existing AI features, such as live translations, which give users real-time translations from 40 spoken languages in caption form.
Meeting participants can read captions in their language, and only the meeting organiser needs a Teams Premium licence for all attendees to use the feature.
Virtual Appointments
A new licence means a new meeting type, and as a result, Virtual Appointments are available to Microsoft Teams Premium users.
Virtual Appointments in Teams will be tailored for business-to-customer (B2C) meetings with people outside your organisation.
The new meeting allows external attendees to join virtual, branded lobby rooms through text messages or emails on any device browser.
Admins can set up and manage scheduled and on-demand virtual appointments in one location with advanced capabilities like appointment queuing.
The business value of virtual appointments can also be measured with department-level or organisation-level analytics on customer metrics such as wait times and no-show rates.
Pricing
Microsoft is offering users the ability to try Microsoft Teams Premium for free for 30 days before July 1, 2023.
Teams Premium will cost $7 per user per month until July 1, when the price rises to $10 per user per month.
from UC Today https://ift.tt/DHQs7aj
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