Currently one of the most popular UCaaS and collaboration solutions on the market today, Microsoft Teams has taken the world by storm. Combining messaging, video, voice, screen sharing, and meetings, Teams provides companies with everything they need to synchronise distributed staff.
The only problem is Microsoft’s built-in telephony capabilities aren’t always ideal for every business. Fortunately, there’s a solution. Microsoft allows companies to connect their own preferred carrier to Teams through two methods: Direct Routing, and Operator Connect. The Operator Connect program allows users to access all of their telephony settings and requirements from within Teams, minimizing the need for complex PowerShell configuration.
Today, Microsoft claims Operator Connect adoption is constantly increasing, and the company continues to add new partners to its network all the time. Here are some of the vendors business leaders can choose from when leveraging Operator Connect.
AT&T
Best known for delivering telecommunications connectivity to consumers and businesses alike, AT&T offers a range of services to a large consumer base. The company’s AT&T Cloud Voice for Teams solution is delivered from the AT&T Business network and features the company’s secure cloud infrastructure, global PTSN business-class voice access, and digital tools for account management, all bundled into one.
With AT&T, companies can choose from a variety of calling plans and tiered voice minutes to suit their specific needs. Users can manage calls in the cloud through Microsoft Teams and leverage 24/7/365 support direct from the AT&T team. Plus, an optional concierge service is also available.
Bandwidth
Telecommunications innovator Bandwidth has a huge portfolio of tools to offer business leaders, ranging from communication APIs to toll-free services, inbound and outbound calling, and SIP trunking. Alongside Microsoft Teams direct routing, Bandwidth also offers Operator Connect, with global connectivity, and fully hosted SBCs within the Bandwidth network.
Businesses can expect comprehensive migration control and flexibility when working with Bandwidth, as well as white-glove support, and guidance from both Bandwidth and Microsoft. Bandwidth even assists companies in leveraging tools to improve their compliance with industry-leading regulations. As an added bonus, Bandwidth also boasts a 97% CSAT score, with a 24/7/365 approach to customer service.
BT
Delivered by the Global Business Unit of BT (British Telecoms), the Operator Connect service from BT accompanies a selection of communication services and tools for companies. BT offers a variety of packages to customers, starting at a relatively low price point. On each package, users can access DDI numbers, high-quality voice channels, proactive quality monitoring, and 24/7 Support.
Advanced packages also provide access to inclusive domestic calls, and international calls, based on the specific needs of the company. BT promises high quality, low latency conversations, dedicated numbers for Microsoft Teams, and support with digital end-user adoption. Consulting and training services are available to help streamline the migration into Microsoft Teams.
Nuwave
Supporting both enterprises and carriers, Nuwave’s portfolio of solutions includes various options for companies transitioning into the teams landscape. Alongside Direct Routing capabilities, Nuwave also offers an Operator Connect Accelerator program to vendors, to assist them in rapidly gaining approval to join the Microsoft program. Nuwave also supports the delivery of Operator Connect to end users, with the option to combine direct routing and Operator Connect capabilities.
Nuwave’s Operator Connect service provides modern and legacy PBX integration capabilities, as well as support, consultation, and guidance on preparing networks for teams. There’s even a Network Assessment tool available from the company for brands looking to build the right plan for Teams. Users can also leverage texting capabilities within Teams through Nuwave.
Verizon Business
One of the better-known providers of communication solutions in the US, and other regions around the world, Verizon Business has a strong partnership with Microsoft. The company provides a range of Teams-based services, including Verizon VoIP for Operator Connect, Verizon Calling for Microsoft Teams, and the Verizon Mobile solution for Teams users.
Verizon VoIP for Operator Connect offers companies a streamlined way to connect Verizon to their Teams instance as their primary calling provider. Offering a 100% network availability SLA and 24/7/365 technical support service, Verizon provides end-to-end support with Operator Connect migrations. The company has also won Frost & Sullivan’s award for SIP Trunking market leadership 3 times in a row.
Pure IP
Pure IP delivers numerous communication tools and services to businesses, ranging from Cloud Connect solutions for Webex Calling, Zoom, and Teams to PBX auditing and number management. The Pure IP Operator Connect solution provides companies with an alternative to Pure IP’s direct routing service, with access to the same global communication network.
Alongside all the simplified provisioning, management, and security benefits provided by any Operator Connect provider, Pure IP also promises a resilient and scalable voice service with back-to-back technical-led support. Business leaders can also combine Operator Connect with additional services from Pure IP, such as Contact Centre Connect, options to extend geographic reachability, and PSTN replacement and migration.
Colt Technology Services
Colt Technology Services, otherwise known simply as Colt, is a technology, networking, and communications vendor offering SD-WAN services, SIP trunking, CCaaS solutions, and white-label services for carriers. Working closely with Microsoft, Colt has developed a comprehensive Operator Connect package as a Microsoft Gold Partner.
The solution brings Colt’s enterprise-grade cloud voice services to clients within Microsoft Teams, alongside increased support from Colt’s service teams. The company’s service also comes with IP Access Cloud Prioritisation features to improve performance levels, built-in security, and more across 13 European countries. Users can also access support for developing regulatory compliance plans from the Colt team.
Cox Business Services
Supporting residential, small business, and enterprise clients, Cox Business delivers high-speed internet, managed cloud services, and communication solutions. Alongside tools for Microsoft Teams, the brand also offers assistance to companies leveraging Webex and other platforms. The Operator Connect solution offered by Cox is “Cloud Voice for Microsoft Teams”.
The service takes advantage of Cox Business’s end-to-end communication network, with access to call queues, auto attendants and custom numbers. Users can also leverage bonus technical support services alongside Operator Connect, as well as a range of add-on solutions. Cox also delivers edge computing, infrastructure as a service, and security as a service package.
Gamma
UK-based technology and communications vendor Gamma boasts a comprehensive portfolio of SIP trunking and call management tools, as well as connectivity, mobile, and contact centre services. As part of the company’s wide range of cloud calling services, it offers an Operator Connect service, providing seamless, integrated calling capabilities to business leaders.
Businesses working with Gamma on Operator Connect can expect a highly accredited and secure environment, and packages include inclusive calls to various local UK numbers. Support is also offered directly from the Gamma team, with UK-based employees available to answer calls 24/7. Gamma also benefits from a carbon-neutral network and offers access to bonus capabilities such as native fraud management and integration expertise.
CallTower
With international coverage across 70 countries and regions and 11 geo-redundant global data centres, CallTower serves companies all over the world with UC and contact centre solutions. Alongside a variety of communication services, CallTower offers a series of Microsoft Teams connectivity options, including GCC High services, Direct Routing, and Operator Connect.
As part of the Operator Connect package, companies can access carrier-class technical support on a 24/7/365 basis and choose between central or local billing options. Users can also take advantage of add-ons such as an Operator Console and call recording capabilities. CallTower Connect, the self-provisioning portal, also provides insights into call analytics.
NTT
Serving 190 countries with network, data, and cloud services, NTT is a global communications and technology vendor with a variety of solutions and services to choose from. Products range from cellular IoT connectivity services to private 5G and network consulting. The Operator Connect service by NTT provides access to simple, manageable communication services from NTT within the Teams admin environment.
NTT can work with companies on delivering a full PSTN replacement service in 39 countries, complete with emergency services support and Dynamic E911. NTT also offers customisable solutions for businesses with specific needs, including packages which feature compliance recording, call queue support, contact centre capabilities, and video interoperability.
Deutsche Telekom
Deutsche Telekom is a global provider of voice services and solutions to consumers and business leaders. The company works closely with Microsoft on a variety of solutions, including Operator Connect for Calling, Conferencing, and Mobile services. Known as the Microsoft Teams X service, Deutsche Telekom’s Operator Connect offering comes bundled with local service for German customers, which includes assistance with migration, setup, administration, and security.
Users of the Deutsche Telekom service can choose between integrating their existing landline phone number with Microsoft Teams, with flat rates in 18 countries, including the USA, or integrating an existing mobile number. Companies can also take advantage of brand-new numbers, which can be deployed in minutes with any telephone and internet connection.
Orange Business Services
Supporting companies in 220 countries and territories around the world, Orange Business delivers solutions ranging from flexible SD-WAN to business VPN and mobility tools. As an Operator Connect certified provider, Orange Business Services supports both the calling and conferencing versions of Operator Connect. The company also provides Direct Routing services and tailor-made Microsoft Teams Rooms with hardware vendor partnerships.
Operator Connect services from Orange come with access to extensive support and assistance with installation, migration, and administration. Users can also combine Orange Operator Connect with Teams Rooms services and management tools. Prices for Operator Connect are delivered on a per-quote basis, according to the needs of each customer.
Tata Communications
Tata Communication advertises itself as a “Digital Ecosystem Enabler”, with numerous services and solutions catering to networking, unified communications, and cloud management. The company’s range of Microsoft Teams solutions includes both Direct Routing and Operator Connect, serving both conferencing and calling needs.
As a Microsoft Gold partner, Tata Communications offers Operator Connect in conjunction with a range of user enablement and adoption services, as well as global SIP coverage. Users can choose between managed plans, Connect plans, and custom plans, which can feature proactive site monitoring and additional value-added services. End-to-end lifecycle and service management support are included within all packages.
BICS
CPaaS, UCaaS, and connectivity vendor BICs, is a global vendor of communication and technology tools for business leaders. The company’s portfolio covers everything from 5G mobility to cloud communications, business intelligence, and EasyConnect VoIP. BICS is certified to offer Operator Connect Calling services for Microsoft Teams, with virtual phone numbers and SIP trunking services.
BICS can offer fully compliant PTSN replacement services in a range of European companies and includes end-to-end support and guidance with its plans. The brand is also working on adding a porting feature to its service, which allows companies to transfer existing numbers from a supplier into the BICS network.
CBTS
With a variety of cloud, communications, infrastructure, security, and consulting services on offer, CBTS assists companies in digital transformation and evolution. As part of its portfolio of Unified Communications as a Service tools, CBTS offers a fully managed Operator Connect voice experience for Microsoft Teams, with bonus support and guidance.
Alongside global calling within Teams, users can leverage the assistance of a CBTS Project Manager, who coordinates the porting and activation of phone numbers within the Microsoft ecosystem. Unlimited local and US long-distance calls are included within each package, as well as concurrency, DIDs, and session border controllers. Plus, users can take advantage of flexible call-routing tools.
IntelePeer
Focusing on areas like automation and cloud connectivity, IntelePeer simplifies communication management for business leaders. The company has its own platform, as well as contact centre solutions for smart cloud queuing and customer experience automation. IntelePeer is a calling Operator Connect provider for Microsoft Teams, promising an all-in-one solution for communications, Dynamic 911 and SBC management.
IntelePeer benefits from a triple-redundant network and offers customers a 99.999% guaranteed uptime alongside an advanced software provisioning portal. Users can also take advantage of various no-code and low-code applications alongside Operator Connect, such as outbound customer engagement tools and digital assistants delivered through CPaaS technology.
Dstny
Serving companies and service providers alike, Dstny is a communication and technology vendor with services covering everything from voice and video calling, to chat capabilities. Working with Microsoft Teams, Dstny can deliver Operator Connect services to companies across the UK, as well as various European countries, such as Sweden, France, and Germany.
Alongside the Call2Teams service for Microsoft Teams connectivity, which supports API integrations, elastic multitenancy, and private labelling, Dstny also has an Operator Connect service available for carriers. This solution aims to assist business leaders in developing their own Operator Connect services for the Teams platform.
Enreach
Enreach is a unified communications provider in Europe, offering UCaaS, contact centres and marketing automation tools via flexible cloud-based platforms. The brand can also assist companies in creating and leveraging virtual assistant tools for communication. As a certified Microsoft Operator Connect Calling partner, Enreach can act as any company’s carrier for comprehensive voice services.
Enreach offers competitively priced calling plans, with the option to choose between pay-per-use or flat-fee options. Users can also take advantage of additional Microsoft Teams services and integrations through Enreach and level premium technical support for setup, administration, and management. Enreach also offers a range of Microsoft 365, desktop, and digital transformation services.
Equada
German communications provider, Equada empowers companies with a range of VoIP trunking, hosted PBX, and managed service solutions. The easy-to-use Operator Connect service for Microsoft Teams offered by the brand comes with a selection of three tariff options to choose from, all of which include access to customer service and support.
Users can opt for simple starter packages with basic calling rates or upgrade to a premium package for free calls throughout Germany and a mobile flat rate. There’s also an international package available for global brands. Equada also ensures companies can stay compliant with crucial European regulations such as GDPR.
Fusion Connect
Fusion Connect specializes in managed communications solutions for both companies using Microsoft Teams and other brands evolving into the cloud. The company offers a range of Microsoft-focused services, including Microsoft Teams calling with direct routing, consulting services, and cloud solutions. Fusion is also an Operator Connect partner for both calling and conferencing.
Users can set up a free trial with Fusion Connect to explore the services and even access administration and configuration guidance from the technical support team. The Operator Connect package includes global coverage, as well as call recording capabilities, attendant consoles, and end-to-end customer support.
G12
Focusing specifically on assisting customers with their transition into the Microsoft Teams landscape for end-to-end communication, G12 provides a range of Operator Connect packages. The company concentrates on the calling version of Operator Connect, providing predictable per-user pricing to customers, starting at $1 per month.
Users can choose between packages with basic calling rates or premium solutions, which include unlimited calling in regions like the US and Canada. All plans come with E911 services and support with telecom activation. Users can also leverage add-ons for design and activation, technical support, and admin or end-user training
Liquid
Cloud-focused communications company Liquid serves the African region as well as various other locations throughout the world. The company specializes in cyber security, edge platforms, and cloud services, with end-to-end customer support. OneVoice, the Operator Connect solution from Liquid provides coverage across Kenya, Rwanda, Uganda, Zambia, Zimbabwe, and South Africa.
Business users have a range of package options to choose from with Liquid, including OneVoice Business, with an unlimited domestic calling plan for non-premium numbers, and OneVoice Enterprise. The Enterprise service includes an additional custom reporting dashboard for tracking voice quality and analytics.
LoVo
Another communications vendor leveraging the momentum of the Microsoft Teams landscape is LoVo. The brand specializes in powering cloud communications within Teams, allowing companies to leverage a wireline phone wherever they work. The service comes with end-to-end security, according to Microsoft’s strict standards.
Additionally, LoVo customers can benefit from reduced international calling rates throughout the world, with connectivity for the USA, UK, AND Europe. LoVo works with companies on number portability and managing voice quality and offers Operator Connect packages on a custom quote basis, with specific solutions for each company.
MetTel
Named a leader in the Magic Quadrant for Managed Network Services three times in a row, MetTel delivers versatile communication tools to businesses, including SD-WAN services. The company offers cloud connectivity solutions, managed network services, consulting, and AI solutions, as well as mobility and security options.
MetTel supports both Direct Routing and Operator Connect for Microsoft Teams and provides assistance with the entire migration process. Users can also purchase handsets and hardware directly from MetTel to build on their Microsoft Teams investment. The plans include domestic and international calling, and MetTel plans on SMS features soon.
Optus
Hardware and software vendor Optus sells a range of communication tools to business leaders and consumers alike. The technology brand offers various UC services, including an Operator Connect package for Microsoft Teams. Features include enterprise-grade cloud calling from an Australian-based telephony solution and fully hosted infrastructure.
To assist companies with taking full advantage of Microsoft Teams as a communication solution, Optus also supports users with end-to-end support and guidance. Optus will carry out the full deployment service for clients and provide guidance and support with adoption. Packages are offered on a per-user basis, with quotes available upon request.
Peerless Network
An Infobip company, Peerless Network has a wide portfolio of enterprise technology solutions available today, including SIP Trunking, SD-WAN, and white-label UCaaS services. Alongside a comprehensive Cloud PBX solution, the company also offers Operator Connect for Microsoft Teams, with added geo-redundancy and porting support for existing phone numbers.
Peerless Network owns and operates its own Nationwide Voice network and provides access to a fully automated portal for communication management. Additionally, the company offers US-based Tier 1 NOC support, on a 24/7 basis, throughout the year. The team can even help with planning, implementation, and technology management.
Peoplefone
European communications company PeopleFone delivers VoIP solutions to companies across Europe, with a presence in 7 countries, and a network of 2,000 installation partners. As a Microsoft Teams Operator Connect calling provider, Peoplefone offers a low-hassle way to access telephony capabilities within Teams. The vendor also supports Direct Routing.
With Operator Connect for Microsoft Teams from Peoplefone, businesses can leverage a per-user subscription model for calling, with end-to-end integration and adoption support. Peoplefone can assist companies with implementing their Teams environment, offering partners to assist with hardware configuration, storage, and application integration.
Pingco
Cloud, managed services, and automation solution provider, Pingco, created one of the world’s first automated provisioning platforms for Direct Routing and Operator Connect vendors. The organization has its own Operator Connect accelerator program, which assists vendors with call queue automation, number management, provisioning, and SIP trunk automation, among other things.
Alongside supporting business leaders and carriers offering Operator Connect to other users, Pingco also delivers its own direct Operator Connect service for enterprise users. Solutions are provided on a per-user basis, with bespoke quotes for each client. Additional support, guidance, and implementation management is also available.
Proximus
Proximus specializes in offering technology “packs” to companies from a range of different industries and sectors. Services span across communication, telephony, network configuration and more. Plus, users can access consulting services for digital transformation. As an Operator Connect provider, Proximus offers convergence solutions for 5G, PTSN, and fibre networks.
Alongside standard Operator Connect functionality, companies can also leverage value-added services, APIs, and consultancy, to assist with setting up and configuring Teams environments. The company promises expertise and support from local teams and supports tailor-made configurations for Microsoft Teams applications, services, and rooms.
Rogers Business
Operating in the business, wholesale and personal device market, Rogers Business is a technology, cloud, and hardware vendor with a wide range of solutions on offer. Through its partnership with Microsoft, Rogers Business delivers Operator Connect solutions for both mobile and calling requirements. It was one of the first vendors to offer a Teams Mobile solution.
The Canadian vendor has a long history with Microsoft, including offering Direct Routing services for Teams users. Companies leveraging the Operator Connect service from Rogers can take advantage of a range of customised packages featuring complete support with migration, set-up, planning, and configuration.
Sinch
CPaaS and communications vendor Sinch assist companies in leveraging email, chat, and voice capabilities for their existing platforms and tools. The organization serves 8 out of 10 of the largest companies in the United States with their technology and has its own global tier 1 network, with over 600 direct connections. For Operator Connect, Sinch promises one-day easy set-up solutions which get companies up and running instantly.
The pay-per-usage model provided by the company helps brands to manage their calling and communications expenses. Additionally, Sinch offers a 94% population coverage rate, supporting brands worldwide. Sinch also boasts one of the largest US networks, completely owned and operated by its own team of technical engineers.
Singtel
With solutions on offer for 5G edge connectivity, enterprise networks, and multi-cloud environments, Singtel provides businesses with a multitude of ways to digitally transform. The company even has dedicated services on offer for cybersecurity, the Internet of Things, and collaboration. Acting as an Operator Connect calling partner, Singtel supports the rapid deployment of streamlined communication tools, with access to call recording and unlimited local calls.
Singtel Operator Connect plans come with guidance and support from the technical team, as well as assistance with planning, deployment, and integration. Users can also leverage bundled packages of services alongside Operator Connect for networking and mobile services.
Six Degrees
Cloud communications vendor Six Degrees delivers managed service solutions to business leaders around the globe. The brand specializes in cloud platform and data migration, agile workspace creation, network infrastructure, compliance, and cybersecurity services. Six Degrees is a Gold Microsoft partner, Azure Expert MSP, and a member of the Microsoft Intelligent Security Association.
The Operator Connect service from Six Degrees allows companies to maintain their existing operator contracts when moving into Microsoft Teams, with a quick and simple deployment service. As well as guidance, support, and provisioning services, Six Degrees provides access to complimentary products such as Microsoft Teams Rooms and compliant call recording.
Swisscom
Supporting startups, enterprise companies, and SMEs alike, Swisscom produces a host of communication tools and solutions for today’s organisations. Thanks to a long-standing relationship with Microsoft, Swisscom has developed solutions for all aspects of the Operator Connect service, including calling, conferencing, and mobile.
Users can retain their number for any device when switching to Teams and use their mobile devices to connect to colleagues on the move. All plans offered by Swisscom are tailored to the needs of the company, with custom pricing packages. They also come with comprehensive customer support and services included for provisioning and migration.
Switch Connect
Delivering cloud-based communication services to hundreds of companies, Switch Connect supports brands in leveraging connectivity with built-in security and managed services. The organization was one of the first providers in Australia to provide a fully integrated Operator Connect solution for Microsoft Teams and provided 24/7 support to customers across Australia.
Alongside all of the core benefits of Operator Connect, companies leveraging Switch services can take advantage of a range of benefits, such as support with Microsoft 365 deployment and monitoring tools. The service is compliant with the regulatory requirements of most countries, and packages can be accessed using bundled minutes or pay-as-you-go pricing.
Telefonica Global Solutions
Worldwide connectivity, technology, and communications vendor, Telefonica Global Solutions, serves vendors, enterprises, and wholesalers alike. The product portfolio offered by the company ranges from satellite and roaming solutions to cloud technologies, IoT systems, and networking. Operator Connect and Direct Routing for Microsoft Teams are both available from Telefonica.
Telefonica Global Solutions supports businesses investing in Microsoft Teams communications with PSTN replacement services covering most of the Americas and Europe. The expert team of customer support professionals can also assist companies with choosing the right service, planning implementation, management, reporting, and more.
Telenor
Norwegian company Telenor specializes in the delivery of mobile, fibre, and broadband solutions. The company also supports companies in implementing network connectivity solutions and cybersecurity services for improved compliance. Working with Microsoft, Telenor supports both Operator Connect calling and conferencing throughout the Nordic region.
Telenor promises a secure, stable network connection for Microsoft Teams users, with a customisable set up for various businesses. Companies can also leverage additional added services from Telenor, such as mobile company internet and digital security applications. Operator Connect packages are offered on a per-quote basis.
Tele2
Tele2 is a Swedish ICT and cloud services company. The brand sells a variety of software and hardware options, including digital meeting platforms, cloud connectivity services, telephony, and broadband. Plus, companies can also take advantage of managed services and IT security solutions. The Tele2 Exchange service supports Operator Connect access for small and large companies alike, and customised gear packages are also available on request.
Users can take advantage of a dedicated smartphone application for monitoring and managing connectivity. There’s also a managed online portal for distributing services remotely. Tele2 can customise the features of Operator Connect for each customer and offer support with set-up and provisioning requirements too.
Telesmart
Delivering bespoke network, voice, and video capabilities to companies, Telesmart focuses on empowering brands with secure communications. The range of solutions offered by the business includes tools for hybrid work, meeting rooms, contact centres and telephony. Plus, there are dedicated solutions available for healthcare providers.
Telesmart offers Operator Connect plans for Microsoft Teams ranging from a free service to a premium solution with included ANZ national and mobile calls. On all packages, companies can leverage SIP channel connectivity, direct dial numbers, and more. Plus, premium plans come with customer support delivered via online channels and over the phone.
Telia
Global solution provider Telia assists businesses in modernizing their operations with mobile connectivity, cloud communications, and IoT capabilities. Telia currently stands as one of the few Microsoft Teams partners offering a combination of calling and mobile services for Operator Connect, with connectivity available worldwide.
With Telia’s services, companies can combine all of their communication tools with Microsoft Teams, leveraging different numbers for Microsoft Teams users, combined call histories, and easy administration. Telia will also provide assistance with everything from quality management to resolving potential connection issues. Alongside mobile phones, companies can also use Telia to connect contact centre applications and switchboards to Teams.
Telstra
Working with Australian businesses on cloud communications and digital transformation, Telstra has a portfolio of products to offer to growing companies. The brand’s collection of services spans cybersecurity, cloud connectivity, networking, enterprise mobility, and unified communication services. Users can also leverage Internet of Things technologies too.
Telstra’s Operator Connect service for Microsoft Teams is offered as part of the Adaptive Collaboration suite from the brand. It provides access to the company’s world-class network, as well as a self-service management portal, and end-to-end customer support. Telstra customers also have 5% of their net monthly subscriptions banked into a fund they can use to purchase devices.
Telstra Global
The Global Telstra Brand also offers Operator Connect functionality for Microsoft Teams alongside a variety of other services for connectivity and communications. Telstra Global Or Telstra International focuses primarily on Asia Pacific countries and provides access to calling functionality in more than 200 countries and territories.
All Telstra Global Operator Connect plans come with one DID business number and a range of other benefits, such as an all-in-one device and communication management. Businesses can expect to leverage a resilient network for global voice PSTN functionality and fully managed voice gateways for countries around the globe, as well as comprehensive customer service.
Vodafone Business
Well-known Telecommunications company Vodafone serves both consumers and business customers with their connectivity solutions. As part of a range of Unified Communications solutions and packages offered by Vodafone Business, the company also offers access to Operator Connect for Microsoft Teams, with enhanced SLAs as standard.
Vodafone promises companies access to a market-leading solution architecture built in collaboration with Microsoft, as well as guidance from solution experts. Businesses can also consolidate all of their bills into one environment from Vodafone and purchase managed devices through the telecommunications vendor too. Licence and package options are created according to the needs of each customer, with quotes given upon request.
Vox Telecommunications
Connectivity vendor, Vox Telecommunications, offers services ranging from UPS and LTE solutions to business fibre and home fibre. The company serves both the South African region, as well as major locations around the globe. Through the Vox Telecommunications Operator Connect service, companies can take advantage of the low-latency, quality-controlled network offered by the business within Microsoft Teams, with unified billing.
Vox promises ultra-high visibility into communication connections and unrivalled call quality. Users can also choose between post-paid voice packages, unlimited solutions, and other plans tailored to the specific needs of each business. Additionally, Vox customers also gain access to 24/7/365 user support and fraud monitoring services.
TCAP
Cloud solutions vendor, TCAP, provides direct connectivity and calling support for Microsoft Teams to companies serving the SME market. The company’s solutions are designed primarily for telecommunications vendors, carriers, wholesalers, MSPs, and systems integrators. TCAP handles everything from DID management to APIs and triggers on the behalf of vendors.
For Microsoft Teams, TCAP offers access to Operator Connect Automation capabilities, designed to empower companies in serving their own clients with Operator Connect solutions. The platforms’ automation solutions are designed to help carriers go to market with an Operator Connect service within less than a month.
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