Artificial Intelligence is quickly becoming one of the most valuable tools for companies investing in video systems for collaboration and communication.

Through the right AI solutions, business leaders can augment team productivity, with access to real-time translation and transcription features. AI systems can improve the quality of video and audio connections, eliminating noise and improving resolution. There are even video tools with in-built virtual assistants to help companies in managing resources.

Let’s take a look at just some of the top vendors using AI in video, based on the companies shortlisted in the AI category for UC Awards 2022.

1. Theta Lake

Leading compliance and security vendor, Theta Lake produces intelligent solutions designed to integrate with the tools companies are already using for communication and collaboration. The company’s powerful video conferencing monitoring services use artificial intelligence to track crucial data during video calls and conversations, to minimize the risk of compliance threats.

Suitable for use with leading tools from RingCentral, Zoom, Cisco, and Microsoft Teams, Theta Lake’s technology can intelligent capture all video conferencing information, whiteboards, screen sharing, chat messages, and more. Plus, it provides behind-the-scenes insights into potential threats, showing companies which risks and compliance issues they need to overcome.

2. Dialpad

Offering a host of powerful tools for communication, collaboration, and customer service, Dialpad takes advantage of the AI landscape to enhance business interactions. Built-in speech recognition and natural language processing allows Dialpad’s technology to deliver insights into meetings, and automate workflows across customer and employee experiences.

The solution can automatically transcribe conversation, provide predictive CSAT scores during conversations, and even offer next-best-action recommendations for agents. There’s also sentiment tracking included, to ensure companies can monitor customer perceptions and happiness. Dialpad’s AI learns from every conversation, to improve your performance consistently over time.

3. Coolpo

An innovative vendor from the video hardware landscape, Coolpo produces devices with built-in intelligence to strengthen conversations and collaborative sessions. Solutions like the Coolpo AI huddle provide access to 4K image quality, 360-degree voice capturing and software agnostic performance. The technology can automatically shift views between different modes for presenters, private conversations and more.

Built-in smart microphones eliminate echo, banish background noise, and track speaker position. The intelligent tools also allow business users to optimize the quality of their images, changing hue, brightness, contrast, and more in seconds. Plus, there are privacy tools for blocking out information companies don’t want to share.

4. Sinch

Sinch delivers AI-enhanced tools for communication and collaboration, focusing heavily on AI-powered voice bots. The SaaS solution offered by the company helps companies to improve understanding with multilingual translation via natural language processing. There are also built-in intelligent analytics tools, intended for companies building their own chat bots.

With Sinch, companies can add powerful chatbots and virtual assistants into their day-to-day workflows, assisting users through every stage of the communication or collaboration journey. What’s more, Sinch also provides full access to APIs and SDKs to assist companies with building their own automated workflows and experiences.



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