In a 1984 interview with Newsweek, Steve Jobs famously described the computer as a “bicycle for the mind.”

He was referring to the Apple Lisa computer, one of the first personal computers with a graphical user interface and a mouse.

He went on to say, “… a computer is . . . the most remarkable tool that we’ve ever come up with, and it’s the equivalent of a bicycle for our minds.”

Fast forward to 2023. That bicycle of the mind has morphed into a dizzying array of platforms, tools and technologies. Like ChatGPT, for instance, which could well be the start of another mind-blowing bike for the mind—this time with a rocket attached.

But every advance in technology comes at a price. Indeed, technology has been a bit of a Faustian bargain, leading us to our uneasy Age of Complexity, thanks, partly, to Jobs and his remarkable visionary abilities.

A bicycle is remarkably simple; technology not so much.

If only we had a Promethean bicycle of the mind today to manage our torrential rain of digital complexity. Where’s Steve Jobs when we need him?

Keeping It Simple and Scalable with Intermedia

Managed Service Providers (MSPs) and resellers dwell in an increasingly complex unified communications as a service (UCaaS) ecosystem. And it’s no easy task to deploy them, especially when one considers that five percent of 450 million business telephone lines worldwide don’t use the full capability of UCaaS applications. That’s a market opportunity that resellers and MSPs must be ready for as those organizations move to the cloud.

Intermedia is an award-winning “partner first” UCaaS technology company committed to providing a broad portfolio of tools and technologies that are easy to use and manage for MSPs and resellers.

Intermedia understands the scope, size and depth of complexity channel partners face, and it offers a highly integrated UCaaS and CCaaS solution to support them.

“Channel partners are increasingly faced with multi-dimensional issues: economic uncertainty, remote and hybrid work, security and compliance requirements and demanding ROI constraints,” said Philippe du Fou, EMEA Sales Director, Intermedia. “In the face of that, they need a UCaaS partner solution that’s easy to sell and support. The user interface must be simple. User licensing should be easy to quote, and it should be easy to deploy. We make it as simple as we can at every step of the process,” he explained.

MSPs and resellers need the competitive advantage that Intermedia offers, especially in an increasingly crowded marketplace with many providers offering similar services. Intermedia offers simple and scalable UCaaS solutions to meet the tremendous demand for cloud-based migration.

A Hub and Spoke with a Lots of Room to Grow

Keying off the bicycle for the mind metaphor, consider Intermedia a hub and spoke solution.

The company offers a central hub of integrated solutions whose omnichannel spokes connect and support individuals to foster collaboration, communication and teamwork.

Better still, this is a scalable wheel. Go where you want, anytime, without boundaries across countries, regions and the globe.

End users ride to success with Intermedia voice, video conferencing, and chat. Go ahead, be in the contact centre, or be at home. Handle business email and use productivity tools. Share files and ensure they are backed up. Plus, there’s security and archiving – from wherever, whenever.

“Intermedia provides an intuitive and consistent user experience,” du Fou said. “It’s an interface that enables employees to get things done, whether they use a desk phone, a laptop with a headset or a mobile phone. No matter where they are or what time. We want them to use our tools to improve employee productivity and thereby customer service.”

Intermedia Solutions Described

Intermedia strives to eliminate the need for multiple communications service providers with a seamlessly integrated portfolio of communications and collaboration solutions.

That goal is delivered through a single, reliable and secure platform.

Intermedia offers:

  • Intermedia Unite combines phone system, instant messaging, video collaboration with screen sharing, file management and customer reporting & analytics into a seamless experience that fits the business size, needs, and work style.
  • Month-to-month contracts, one monthly bill, one intuitive point of administrative control. No more complex billing scenarios.
  • The Customer Ownership Reseller (CORE™) model enables partners to resell, package, and manage Intermedia’s solutions as if they were their own, while benefiting from reasonable economic terms and maintaining ownership of their customer relationships – and agent programs.

As a partner-first company, Intermedia currently supports 7,200 channel partners;  growing in the UK and Europe

“We work with our partners to win deals,” du Fou said. “We can run demos. We can help with RFP responses. We can even provision and integrate our  Contact Center to the customer’s existing CRM solution at no charge, which saves considerable costs. We ensure the quality of implementation and the opportunity back-to-back to keep your customers happy.”

Tour de France teams understand that winning the race is a team effort and that individual success depends on the support and contribution of every team member. By working together and leveraging each other’s strengths, a team can increase their chances of achieving the goal of winning the Tour de France. Intermedia is no different, except its goal is to be the champion of the UCaaS space.

The bicycle of the mind has blown us all away. But now it’s complicated.

Click here to learn more about how Intermedia and its channel partner solutions reduce the challenges in our Age of Complexity. We need to help everyone in the enterprise leverage their unique strengths.



from UC Today https://ift.tt/MqXwDCZ