As the future of work continues to evolve, and businesses invest in more distributed teams, Unified Communications as a Service (UCaaS) solutions are becoming increasingly essential. Designed to bring teams together wherever they are, the right UCaaS platforms can enhance productivity and efficiency, while reducing business costs and compliance risks.
Ideal for the age of hybrid and remote work, UCaaS tools allow organisations to empower workforces wherever they are through the cloud. Plus, they’re designed to scale and adapt to the agile needs of changing companies. Currently, the UCaaS market is expected to reach a value of around $69.93 billion by 2028, and adoption is growing at a phenomenal rate.
The question for most companies is: “which vendor should they choose to implement and manage their UCaaS technology?” Today, we’re looking at some of the most reputable UCaaS providers on the market in 2023.
1. RingCentral
Heavily invested in the cloud and digital transformation, RingCentral produces a host of flexible tools for communications, collaboration, and customer experience. The company is also responsible for powering a number of UCaaS offerings from different brands. RingCentral built its MVP platform on a reliable global network, boasting less than 6 minutes of annual downtime across 110 countries.
RingCentral’s UCaaS tools feature seven layers of protection, to defend every conversation in the cloud, and they’re adaptable to suit any business need. Companies can choose to leverage specialist tools for their specific industry, and can access RingCentral services on any device, from desktop phones to tablets and computer screens. RingCentral even has a robust app marketplace available for linking their UCaaS systems to existing tools.
2. 8×8
Prioritising all-in-one cloud connectivity, 8×8 takes a modular approach to UCaaS solutions, allowing organisations to build the toolkits they need with numerous customisable components. The versatile 8×8 eXperience communications platform gives companies the freedom to combine their business phone technology with team chat, video meetings, contact centre solutions, and communication APIs.
8×8 can also allow organizations in the Microsoft Teams landscape to add their technology to their existing portfolio, for a Teams-based communication strategy. 8×8 leverages an open integration framework, and promises a 99.999% uptime, with more than 35 public and private data centres. 8×8 also offers end-to-end encryption, high levels of compliance, and unified journey analytics for the entire UC experience.
3. Vonage
Communications vendor Vonage offers flexible and scalable voice, video, and messaging capabilities with UC, contact centre, and communication API tools. The organization offers a variety of deployment options, with global reach across 40 countries, and more than 96 world numbers for local inbound calling. The UCaaS ecosystem features more than 50 business phone capabilities, mobility and collaboration tools, and analytics.
With a 99.999% uptime and quality of service promises, Vonage provides a reliable service to companies in the UC space. Organisations can take advantage of customisable meeting solutions, SD-WAN capabilities, and Microsoft Teams integrations, all from the same vendor. Plus, consistent customer support is available across every plan.
4. Dstny
With a number of interactive communication tools to choose from, Dstny supports businesses in sharing knowledge, and connecting teams throughout the workforce. The organization serves both enterprise companies looking for UCaaS capabilities, and service providers hoping to build their own white-labelled unified communication solution.
Dstny’s technology support voice, video, and chat, with a mobile-first approach designed to empower the hybrid workers of today and tomorrow. The organization commits to high level security and compliance, and allows organizations to leverage value-added services and add-ons for analytics, omnichannel contact centre capabilities, and integrated mobility.
5. Enreach
Offering global, white-label, and multi-tenant solutions for companies and service providers, Enreach is a UCaaS provider with a focus on flexibility. The brand’s UCC solutions allow vendors to build their business as a telephony provider, with mobile-first connectivity, and a rich global architecture. Enreach also combines UCaaS features with converged contact solutions such as CCaaS modules, productivity, connectivity, and FMC tools.
The tools offered by Enreach can integrate with a variety of terminals, hardware solutions, and third-party apps. Companies can also choose from a range of deployment options, and expand their footprint across more than 20 countries worldwide. Enreach also offers solutions for companies looking to add calling capabilities to Microsoft Teams.
6. Intermedia
Cloud IT application provider, Intermedia delivers numerous solutions for business leaders and partners, including webinar tools, contact centres, and unified communications. The company’s UCaaS solution, Intermedia Unite combines phone connectivity with mobile capabilities, collaboration tools, and integrated contact centre solutions.
Intermedia promises secure connections in countries around the world, with more than 90 features in its platform. The brand’s UC solutions are backed by a 99.999% SLA, and J.D. Power certified technical support. Additionally, businesses can access analytics, and secure calls and data with tools designed to maintain industry compliance standards.
7. Telavox
Telephony, PBX, collaboration, and contact centre vendor, Telavox empowers companies to consolidate their communication strategies in one place. Organisations can utilize fixed and mobile telephony alongside the standard PBX environment, and access a range of tools for collaboration, reporting, and productivity management in one hub.
With native mobile capabilities, Telavox focuses heavily on the hybrid and remote landscape, with eSIM capabilities, cloud PBX tools, fixed mobile convergence and more in a range of countries. The solution comes with an easy-to-use portal for managing access controls and administrative tasks. Plus, Telavox promises end-to-end security for all connections.
8. Cisco Webex
The Webex portfolio of tools from Cisco supports businesses in leverage contact centre, collaboration, and communication capabilities in a unified landscape. For simple deployment and configuration, organisations can take advantage of the Unified Communications Manager, which improves mobility, and allows for multiple deployment options.
Webex comes with a comprehensive control hub for access management, as well as built-in security measures for privacy and compliance. The company also offers a range of subscription plans for different business sizes and industries. Webex communication tools are accessible around the world, and are backed by uptime guarantees for peace of mind. They can also integrate with a variety of hardware and software solutions, including Microsoft Teams.
9. CallTower
Dynamic communications provider CallTower serves UCaaS customers in over 70 countries and regions, with 11 geo-redundant global data centres. The company’s core solutions for Unified Communications include everything from the CT Cloud platform, to calling technologies for Microsoft Teams, Cisco Webex, and Zoom.
For easy communication management, CallTower offers the Connect toolkit, which allows customers to rapidly manage changing technologies with a remote online portal. Users can also take advantage of integrations with contact centre solutions, enabling internal and external communication in one unified space. CallTower even offers support, training, and guidance to its clients.
10. Gamma
Offering tools for SIP trunking, call management, business phone systems, and connectivity, Gamma provides companies with a variety of tools to access in the UC space. The technology available in the Gamma portfolio allows organisations to build their ideal communication stack from scratch, with end-to-end security, support, and compliance guidance.
Gamma’s UC solutions cover everything from Microsoft Teams solutions, to tools specifically designed for IT resellers and channel partners. The UC solution includes a flexible infrastructure for scaling up and down according to business needs. Users can also benefit from 360-degree management and analytics tools, for tracking quality and performance metrics.
11. Tata Communications
Digital ecosystem enabler, Tata Communications promises a secure and connected experience, with end-to-end encryption, control, and security features. Companies leveraging the UCaaS offerings from the brand can access a centralised SIP trunk solution for enabling connections anywhere in the world. The DIGO communications platform as a service also allows for custom configurations.
The flexible toolkit from Tata Communications can scale across countries, and support businesses of any size or industry background. The company also offers business and partner services in the form of system integration options, supply chain management, API assistance, and more. Tata also has its own range of edge-to-edge cybersecurity tools.
12. Evolve IP
Delivering carrier-grade voice solutions and collaboration tools, Evolve IP promises a 99.999% uptime, and an ultra-secure ecosystem for cloud communications. The company’s tools can integrate natively with Microsoft Teams and Cisco Webex, and adapt to the needs of different companies and service providers. Organisations can also use Evolve IP to link UCaaS and CCaaS.
Evolve IP’s UCaaS solutions come with international coverage, built-in tools for business continuity, and compatibility with CRM system and SIP phones. Users can access advanced call analytics and reporting tools, as real-time alerts and dashboards. Plus, Evolve IP supports companies with a range of administration services and comprehensive guidance.
13. Intrado
Focusing on the public safety sector, Intrado produces a range of tools for call handling, enterprise safety, and emergency data management. Intrado’s Unified Communications solutions are designed to leverage the features and capabilities of existing tools such as Microsoft Teams and Cisco Webex. The company provides access to a complex cloud-based routing solution, powered by the MaxxConnect SIP trunking service.
Intrado takes security and safety seriously, and assists companies in making the most of their technologies with network engineering support, and flexible carrier services. Intrado’s toolkits include options for enhanced 911 functionality, with improved call routing, data delivery, interoperability and flexibility.
14. Masergy
Aligned with Comcast Business, Masergy offers a combination of SD-WAN and SASE, managed security, UC, and contact centre tools to businesses across 102 countries. The UCaaS offerings from the brand combine SIP trunking and connectivity with collaboration tools from suites like Microsoft Teams and Cisco Webex.
Masergy promises global availability, with direct PSTN relationships in more than 29 countries, so teams can migrate toa fully hosted service. There are SIP trunking solutions available for hybrid deployments, and Masergy also offers industry-leading SLAs with 100% in-sequence packet delivery. Plus, companies can take advantage of 24/7 monitoring from certified security and network analysts, alongside performance visibility with a remote cloud portal.
15. Zoom
Previously well-known for its video conferencing solutions, Zoom has been making strides in the UCaaS environment, with the development of Zoom Phone, and Zoom One. The Zoom UCaaS offering combines phone, messaging, and video capabilities into one solution, with a streamlined back-end environment and high-level access controls for business users.
Zoom promises simple provisioning and frictionless communication from any devices, as well as transparent pricing with a single monthly invoice. The Zoom solution also focuses on security, with 256-bit AES encryption and in-meeting security options. Zoom’s solutions even earned it a space on the leadership quadrant for the Gartner UCaaS MQ.
16. Microsoft (Teams)
Constantly evolving with new AI solutions and productivity features, Microsoft Teams has transformed into a major UCaaS competitor in recent years. The company offers its own business communication plans for companies, as well as the option to work with direct routing partners or Operator Connect vendors on BYOC connections.
Microsoft Teams offers end-to-end security, with solutions for access management control and compliance via the Purview platform. Users can also leverage advanced security, access, and data controls, and cyberthreat prevention options on a variety of Teams packages. Specialist options are even available for those in the education and government landscapes.
17. Aircall
Focusing on communication flexibility, Aircall is a UCaaS provider offering access to voice capabilities that can integrate with existing tools and workflows. The solution is available to set up in seconds, and includes an online portal for tracking important quality and performance metrics. Users can integrate Aircall with Microsoft Teams, as well as various other CRM, helpdesk, and productivity tools.
Aircall offers tools for outbound and inbound dialling, real-time coaching, and security management. Plus, organizations can choose to align their UCaaS capabilities with their CCaaS needs using the same platform. The app ecosystem promises a 99.999% uptime, as well as a powerful enterprise infrastructure which can scale to users across the globe.
18. GoTo
SaaS vendors GoTo produce phone, meeting, and messaging tools, alongside platforms for contact centre management, customer engagement, training, meetings, and webinars. For companies investing in UCaaS, GoTo offers a 99.999% uptime guarantee, with a scalable ecosystem which can be deployed any time, anywhere.
The platform comes with cloud-based video meetings and chat technologies built-in, as well as a simple admin interface for managing access controls. Users can add toll-free numbers to the system or port in their existing number, and create custom routing directories. The solution will also integrate with apps like Slack and Salesforce, and features a range of tools for cybersecurity and compliance.
19. Wildix
Powered by WebRTC, the Wildix Cloud Communications platform enables teams to access conversational tools anywhere, with AWS qualified software. Companies can connect their UCaaS ecosystem to existing devices and applications, such as Salesforce. Plus, Wildix invests heavily in security by design, to ensure compliance and data privacy.
One of the niche vendors mentioned in the Gartner Magic Quadrant for UCaaS, Wildix offers a flexible platform, which can be adapted to the specific needs of business leaders. The Wildix technology comes with its own native encryption system, as well as the option to implement tools onto any existing device or operating system.
20. NTT
Cloud company NTT Global specializes in building digital transformation strategies for companies, with global connectivity, and software solutions. The cloud communications division of NTT supports companies with the guidance and technology they need to build powerful customer and employee experiences. The brand manages more than 800 clients today, with connections across the globe.
Alongside dedicated solutions built for UCaaS customers and advisory services, NTT also offers Microsoft Teams communication options to brands, via Operator Connect. The company is accredited for use with Webex solutions from Cisco too. NTT’s services focus on simplicity, security, and speed, with end-to-end controls for business leaders.
21. BT
Global communications provider, BT, supports organizations with tools like the BT Cloud Voice hosted VoIP system, which comes with Cisco Webex technology already built-in for collaboration. The platform also supports a customizable setup, with multi-device usage, and a centralised control system. BT Business Communications also offers One Phone for VoIP connectivity, with access to a 24/7 help-desk.
Working with Mitel, BT has also built the MiCloud UC platform for businesses investing in hybrid work, with built-in collaboration features, support for cloud migration, and access to a range of phones and smart tools. All of BT’s services feature end-to-end security strategies, designed for companies with strict regulatory guidelines to follow.
22. Verizon
Communications company, Verizon, delivers Unified Communications as a Service with built-in enterprise call controls, simplified collaboration, and FedRAMP authorization. Verizon promises secure communications on every channel, with global scalability and flexibility. Companies can also take advantage of managed services to assist with migration and deployment.
Thanks to the professional services team support offered by Verizon, companies can also customise their UCaaS offering to their specific needs, choosing the ideal deployment for their ecosystem. The platform also promises 100% application availability with global geographic redundancy, service in more than 100 countries, and 24/7 monitoring and management.
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