Today’s financial services companies are facing increasing pressure to digitally transform.

Not only are these companies reliant on flexible, scalable, and innovative tools to deliver better levels of customer support, but they’re also increasingly turning to new solutions to enhance collaboration and productivity in the workplace. After all, as hybrid and remote work practices become more common, old-fashioned, and outdated legacy communication tools can create a host of challenges.

Fintech firm, InspereX is no stranger to the impact digital transformation is having on the financial services space. However, for many years, the company had struggled with numerous issues caused by an aging and restrictive on-premises phone system. By switching to Avaya Cloud Office by RingCentral, InspereX was able to unlock new levels of productivity and workplace efficiency.

Bringing Business Communications into the Future

Tired of dealing with the restrictions of an on-premises phone system solution, InspereX began revaluating its communication environment, searching for new solutions to help enhance business operations. The company wanted to transition its communication stack into the cloud, to unlock greater mobility and flexibility, while reducing the risk of carrier and hardware failure.

Having worked with the Avaya communications company before, InspereX quickly discovered the Avaya Cloud Office solution, powered by RingCentral. After experimenting with a few demos, the team discovered they loved the flexibility and scalability of the solution, and resolved to introduce Avaya Cloud Office to the entire financial team.

According to InspereX, Avaya Cloud Office provided a much-needed level of flexibility the team hadn’t been able to access with its previous on-premises tools. Employees were able to use the solution on their mobile phones, as well as desktop devices and tablets. This allowed team members to unlock new levels of productivity, and break free from the restrictions of the typical desk space.

InspereX employees appreciated being able to customize their phone setup based on their unique needs, using the Avaya Cloud portal. Additionally, the organisation benefited from access to a range of useful tools, from automatic and on-demand call recording to voicemail-to-text capabilities.

Scaling the New Communications Solution

The flexible scalability of the Avaya Cloud Office solution was one of the main reasons InspereX decided to double-down on its investment in the platform. By switching into the cloud with Avaya, the organisation was able to eliminate the need for old PRI circuits at certain locations. The cost savings of consolidating the communication environment ensured InspereX could rapidly introduce the benefits of the Cloud Office environment to employees across the United States.

Avaya Cloud Office quickly became an important component of InspereX’s digital transformation plans. Today, the convenient toolkit ensures employees can flexibly communicate anywhere, on any device. What’s more, Avaya’s ecosystem empowers staff members to serve customers more efficiently, improving overall business outcomes, while reducing outgoing costs.

As InspereX continues to expand across the United States, the management team is leveraging Avaya to equip every staff member with a flexible, mobile-first communication solution, without having to worry about spare hardware or licenses. The team particularly appreciates the reduced IT burden posed by the new solution, which eliminates the need for complex on-site maintenance and configuration of new tools.



from UC Today https://ift.tt/y73OCwV