For companies in the financial services landscape, excellent communication is crucial not only when serving customers, but also when keeping teams and specialists aligned. To ensure high levels of performance, compliance, and productivity, these organisations need access to intelligent, streamlined technologies, perfectly suited to boosting internal collaboration.

haysmacinytre, one of the top accounting practices in the UK, knew it needed to invest in the right communication system to stay ahead of the competition. The innovative full-service firm has always taken a forward-thinking approach to communications. Even before the pandemic, the organization moved its entire workforce into the cloud, leveraging meetings, team messaging, and telephony.

However, the organisation found its existing cloud platform wasn’t delivering the right results for its telephony needs. Fortunately, haysmacinytre found a solution in the form of RingCentral MVP.

Updating the Communication Ecosystem

After years of struggling with attempts to make its existing unified communications system work, the company found itself searching for a more scalable alternative. While the brand valued the technology it was already using, they felt they needed something more comprehensive to provide their staff with a reliable way to stay connected and aligned.

Simon Bulleyment, the CIO for haysmacinytre, and his team consulted with a long-term IT partner, CDW, who recommended switching to Microsoft Teams. The financial brand found Teams worked much better for their needs regarding meetings, messaging, and external dialing, but it didn’t provide the solutions required for external calling.

RingCentral’s MVP solution for Microsoft Teams turned out to be the final piece of the puzzle. The RingCentral offering for Microsoft Teams allowed haysmacinytre to effectively embed the cloud phone capabilities they needed into the existing Microsoft environment. The company quickly discovered the benefits of the integration, which allowed team members to continue using their preferred meeting and messaging technology, without compromising on external calls.

Unlocking Significant Improvements

Since integrating the RingCentral technology into Microsoft Teams, haysmacinytre’s staff and partners have benefited from huge improvements to their workflow. Before turning to RingCentral, the company’s employees were forced to jump between two different communication systems. Now, staff members can access all of the communication tools they need within Teams itself.

The all-in-one environment includes access to everything from voicemail, messaging, and cloud phone services, while also allowing teams to meet and collaborate in a familiar interface. The company further built on the benefits offered by RingCentral and Teams, by leveraging an integration with Bridge Communications. The Bridge Operator Console added into the ecosystem now allows the company to handle call routing quickly, and more intelligently.

Today, haysmacinytre benefits from a truly unified communication platform, which ensures employees can stay productive and connected wherever they are. The RingCentral-Teams integration empowers the company’s remote teams to access the same business telephony experience, regardless of where their workplace schedule might take them. Team members no longer have to worry about switching between apps, and the financial business can rest assured they’ll always have access to a fully reliable and scalable solution.



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