UCaaS tools are quickly becoming a must-have investment for countless companies looking to preserve productivity and collaboration in an evolving workplace. Offering all of the benefits of a unified communication ecosystem, with the scalability of the cloud, these systems enable brands to remain agile in the search for excellent employee experiences.
Evolve IP, a leading UCaaS and collaboration provider, offers a host of tools intended to empower the modern workforce with carrier-grade voice and state-of-the-art security. The Evolve IP UCaaS platform is an all-in-one solution for businesses searching for a convenient way to upgrade their communications stack with the flexibility of the cloud.
Winner of the UC Partner Awards for 2022, Evolve IP’s UCaaS solution addresses the needs of virtually any business, including those in highly regulated environments like healthcare. Let’s take a closer look at what the platform can do.
Evolve IP UCaaS Review: Features
The Evolve IP UCaaS platform is an enterprise-grade environment for communications and collaboration. It offers a Carrier Grade Voice Platform for peace of mind and integrates seamlessly with the tools businesses may already be leveraging. Users can even access leading providers, Microsoft Teams and Cisco Webex platforms, through their Evolve IP ecosystem.
The functionality available from Evolve IP depends on whether you’re leveraging the company’s dedicated solutions for voice-enabling Evolve Anywhere with Webex and Evolve Anywhere with Microsoft Teams. The dedicated platform is primarily what we’re looking at today, and it comes with everything businesses need to manage their workforce, including:
- Carrier-grade voice for users across the globe
- SIP phone compatibility
- Business continuity through backups and flexible cloud routing
- International coverage for all users
- Call recording with built-in AI capabilities for analytics
- Call reporting and insights
- CRM integrations
- Omnichannel contact centre capabilities
- A virtual receptionist application
The solutions available for Webex and Microsoft Teams build on the functionality offered by these platforms with enterprise-grade video and audio conferencing, administration services, soft client and mobile capabilities, call quality dashboards, and real-time analytics. Users can also leverage dedicated team phones and a comprehensive application library with plugins and bots.
Evolve IP UCaaS Review: Benefits
Evolve IP’s end-to-end conferencing, collaboration, and communication platform serves the needs of modern companies breaking away from legacy tools in search of a more agile online platform. The Global Collaboration system supports teams wherever they are, regardless of which device they might be using. Users can also choose to merge the functionality offered by Evolve IP with the tools they’re already using, thanks to in-depth Microsoft and Cisco partnerships.
Suitable for companies in a host of industries, Evolve IP’s UCaaS platform can integrate with contact centre functions to provide an end-to-end communication ecosystem. Additionally, the technology works well with other brands through a range of integration options. Benefits include:
- Exceptional security: For companies concerned about the potential privacy and security threats of hybrid and remote work, Evolve IP offers a host of security, access controls, and privacy features. Companies gain complete control over their compliance rules, privacy policies, and data security. There are even specialist solutions available for those in the healthcare and financial services industries, with specific regulations to address.
- Reliability: Evolve IP’s unified communication platform and its integration options for Microsoft Teams and Cisco Webex both come with access to enterprise-grade communication tools. The highly reliable ecosystem can connect employees around the world with an industry-leading uptime guarantee. Additionally, everything can be managed remotely, online, through a streamlined admin interface.
- Flexibility: Users can choose whether to leverage the Evolve IP global communication and collaboration platform on its own or unify the company’s technology with Microsoft Teams or Cisco Webex. This allows for the development of a highly flexible environment, which adapts to suit any business needs. What’s more, numerous integrations for contact centre tools, voice recording, CRMs, and more make expanding the software simple.
- Intelligence and analytics: Alongside exceptional communication and collaboration quality, business leaders can access valuable insights and analytics within the Evolve IP platform; depending on the configuration of the ecosystem, brands can leverage everything from call recording capabilities with built-in AI insights to real-time views, dashboards, and alerts for call quality and conversational metrics.
- End-to-end communications: With Evolve IP, companies can access not just a complete UCaaS environment but also a flexible cloud landscape capable of connecting both their contact centre and UC investments. The end-to-end solution has its own omnichannel contact centre available, alongside CRM integrations, to help keep everyone on the same page when it comes to customer service.
Additionally, Evolve IP is committed to delivering an excellent level of customer service and support. Users can leverage everything from intelligent business continuity features to international coverage across multiple countries. Administration services and support are available upon request. Plus, users can partner with Evolve IP on custom UCaaS setups.
“Evolve IP’s team has always created and built solutions to better support our partners and their end-users. The technology we have built has been developed from the extensive experience we have as a team. We, of course, ensure that everything we provide is using the latest technologies and is feature-rich – but what stands out to me is security and making sure our partners and their end-users are protected.
Our fraud management, Sentry, uses Machine Learning to flag any abnormal behaviour across our partner accounts. This is done by monitoring a range of elements e.g., historical spending, call patterns, and call location. Any changes in these unique patterns are flagged, and Sentry pauses only these outbound activities, without affecting domestic calls to minimize the impact on business operations. For the Partner, this is a simple zero-configuration element to our solution, but the peace of mind our customers enjoy makes a massive difference. Sentry is now in the plans of deployment globally, replacing any current third-party systems.
We continuously deliver and improve the security of our services. Currently, we are rolling out Mutual Transport Layer Security (MTLS) across our hardware and phone systems. We see these security elements as an essential part of our job as a Service Provider. This is not something we “Add On.” We want our solutions to be secure for everyone.”
- Mark Fisher, EMEA Voice Engineer Manager
Who Can Benefit from Evolve IP UCaaS?
The end-to-end platform offered by Evolve IP empowers businesses to make the most out of their communication stack with a cohesive cloud environment. Evolve IP not only offers access to various meeting, conferencing, and collaboration tools but also enterprise-grade telephony and support for omnichannel contact centre management. This ensures business leaders can keep more of their teams unified and informed in the same landscape for consistent success.
The Evolve IP UCaaS platform is inherently flexible and suitable for use within a range of environments, including those with high regulatory requirements. Users already leveraging an existing collaboration ecosystem can even use Evolve IP to build on top of their Microsoft Teams and Cisco Webex instances with new functionality and capabilities.
For companies in search of a highly flexible and agile tool for end-to-end business communications, Evolve IP offers a wonderfully scalable and reliable platform. The company even provides 24/7 support availability and direct service across 45 countries worldwide. As well as their EMEA partner-led services that have global reach in over 73 countries.
from UC Today https://ift.tt/nWdzBgo
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