For companies worldwide, comprehensive cloud-based communication platforms are now a must-have investment. As the workplace continues to transform, and teams become increasingly distributed, flexible, scalable collaborative platforms are essential to keeping staff synchronised and aligned.

Recognised as a leader in the UC space by leading analysts like Gartner, RingCentral has consistently innovated in the communication space over the years, adapting to the changing needs of today’s teams. The company’s powerful MVP platform is one of the most popular, and feature-rich UCaaS solutions available, offering phenomenal flexibility to companies from every industry.

As one of the world’s leading cloud phone, messaging, and video systems, RingCentral MVP empowers companies with access to transformative communication tools, workflow automation and artificial intelligence. Here’s everything businesses need to know about the MVP platform.

RingCentral MVP Review: The Platform Features

Named for its focus on three crucial elements of communication: messaging, video, and phone technology, RingCentral MVP is an all-in-one solution for reliable business interactions. Boasting less than 6 minutes of annual downtime, and a presence across over 110 countries, RingCentral MVP is a globally renowned toolkit for modern teams.

The three core components of the platform include:

Messaging

The messaging tools included in RingCentral MVP provide businesses with an easy-to-use and organized ecosystem for managing text-based conversations. Available on desktops and smartphones alike, the messaging solutions include dedicated folders, threads for projects, topics and teams, and integrations with existing collaboration apps. Features include:

  • An all-in-one inbox for file sharing, project management and messaging
  • Automated task management tools for productivity
  • Guest access for conversations with external contacts
  • A comprehensive resource centre for step-by-step guidance
  • Instant message to call or video transfers
  • Intelligent search features and filtering tools
  • Instant meeting creation options
  • A complete apps tab for access to integrations and add-ons
  • File sharing with support for common cloud storage providers

Video Meetings

With video collaboration tools in RingCentral MVP, businesses can take advantage of HD visual conversations on any device, with no time limitations, and support for up to 200 participants. The video tools are powered by AI to allow for a more intuitive meeting experience, and come with end-to-end encryption, passcode protection, host controls and waiting rooms. Features include:

  • Instant call to video transfers with one tap
  • Desktop, browser, and web-based access
  • Flip from mobile to desktop with a single button
  • Teams for internal and external groups
  • File sharing, screen sharing, and whiteboarding
  • Meeting recordings
  • In-meeting chat functionality
  • AI features like live transcription, and AI-powered noise reduction
  • Intelligent meeting insights
  • Multiple presentation modes

Cloud Phone

RingCentral’s cloud phone technology built into the MVP platform ensure companies can rapidly access global voice with exceptional security. Users can fax, chat, and call contacts in the same app, embed a softphone anywhere, and even take advantage of customer service tools like IVR systems. Features include:

  • Intelligent IVR and call queues
  • Easy management for phone numbers, offices, and devices
  • Automated analytics on call quality, usage, device status and more
  • More than 18 language options
  • A wide range of available phone numbers
  • Smart call flip, device switching and call management tools
  • End-to-end security
  • Syncing for contacts from a variety of directories
  • Calendar management, files, events, and task insights

RingCentral MVP Review: The Core Benefits

As one of the most innovative Unified Communications platforms on the market, RingCentral MVP provides businesses with access to an ever-evolving range of tools. The comprehensive, global, and secure platform flexes to suit the needs of any business. There’s even the option to access add-ons for RingCentral Webinars, and RingCentral Rooms.

Perhaps the most significant benefits of the RingCentral MVP platform include:

  • Exceptional AI: RingCentral has invested heavily in AI to enhance its communication services. Video tools come with AI-backed voice transcription features, tools for eliminating background noise, and more. Plus, MVP comes with powerful AI-enhanced analytics and reporting tools, to assist businesses in optimising their UC strategy. The AI tools can even detect voice patterns, intent, and sentiment in customer conversations.
  • Fantastic management tools: From an administrator’s perspective, RingCentral MVP is a phenomenal tool, offering quick access to everything from number configuration to device management. The easy-to-use platform can integrate with a variety of apps and services, and is accessible on a range of devices, in more than 100 countries worldwide
  • Security: RingCentral takes communication compliance seriously, with seven layers of protection built into the MVP platform, as well as fantastic access controls. Companies can implement intelligent tools to keep their information secure, encrypt conversations across every channel, and even maintain high levels of security when collaborating with guests.
  • Flexibility: Not only is RingCentral MVP available to access in a huge range of countries, but it can be used on any device without compromising on functionality. The platform even supports hundreds of integrations with tools like MailChimp and Microsoft Teams. Plus, there are custom APIs available for businesses building unique workflows.

RingCentral MVP Pricing and Availability

RingCentral’s current MVP platform offering is available in 4 different pricing tiers. Companies can save up to 38% on their subscription by paying for services annually, rather than on a month-by-month basis. Additionally, pricing is based on the number of users companies have, ensuring teams don’t pay for licenses they don’t need.

The “Essentials” plan offered by RingCentral covers messaging and phone only, which means companies will need to consider upgrading to the “Standard” plan for full MVP access. Prices start at £14.99 per user per month for the Standard package, with 750 inclusive minutes per call, multi-level IVR, unlimited video conferencing, and a host of other advanced features.

Companies can also choose to integrate RingCentral MVP with the contact centre functionality offered by the brand, for a full end-to-end cloud communications strategy.

RingCentral MVP Review: The Verdict

Offering a phenomenal combination of ease of use and versatility, the RingCentral MVP platform is a powerful solution, capable of supporting businesses of any size. The impressive and ever-evolving solution is constantly expanding to deliver new features and functionality to today’s teams. Plus, it’s flexible enough to integrate with the apps and tools companies already use.

For a fully-featured UC experience, RingCentral MVP checks every box.



from UC Today https://ift.tt/2XMnNw6