Salesforce has announced Slack GPT, a conversational AI tool to boost business productivity.

The new technology leverages CRM and conversational data and introduces AI features into Slack, generative AI app integrations, and the capability to use customer insights through the Customer 360 and Data Cloud.

The arrival of Slack GPT follows the release of Salesforce’s Einstein GPT. However, Slack GPT provides more advanced agent-assist innovations within the Service Cloud application than Einstien GPT.

Lidiane Jones, CEO of Slack, commented:

Generative AI has enormous potential to redefine how work is done and unlock significant business productivity. The real power of this technology is when AI can analyze and act on the most valuable data from a company’s most trusted resource — its own internal knowledge. Slack GPT is the conversational AI platform of the future, helping organizations easily tap into their trusted customer data and essential employee knowledge so they can work smarter and make smarter decisions faster.”

A Swathe of Handy Productivity Features

Slack GPT brings AI natively into the Slack user experience to help customers be more productive. Specific features include AI-powered summaries of message threads that users may have missed — a time-efficient way of catching up without reading every comment. Slack GPT can attend huddles on a user’s behalf and create a recap with the most important takeaways.

Slack GPT can help users construct a message with appropriate language and tone. Salesforce’s announcement included an example of a user highlighting a paragraph and then choosing from three options — shorten, elaborate and change tone.

Slack’s new AI platform enables customers to produce no-code workflows that can trigger AI actions with straightforward prompts with a tool called Workflow Builder. Customers can securely integrate a large language model (LLM) from companies like OpenAI and Anthropic or use the LLM of their choice. Salesforce has stated these chatbots will not be trained on data delivered while using Slack.

“You’ll be able to instantly bring generative AI into your automated processes in Slack, without a single line of code,” Salesforce wrote in its announcement. “With Workflow Builder, our built-in no-code automation tool, you can add generative AI prompts as one of the steps in your workflow.”

Salesforce also plans to integrate Slack GPT with its other solutions. One suggestion involved a customer using data about a new lead produced by Salesforce’s Sales Cloud, which triggers Slack GPT to draft a message to send to the lead automatically.

ChatGPT for Slack is in beta, and Slack’s native AI capabilities are still in development. However, the Claude app for Slack is currently available, and the Slack Workflow Builder with AI connectors will be available this summer.

Conversational AI Tools Becoming Significant for Vendors

As ChatGPT continues to evolve, with OpenAI announcing GPT-4 earlier this year, vendors are increasingly gauging the benefits of introducing AI-powered solutions and features to their products.

Microsoft announced earlier this year that it was bringing ChatGPT to Teams, with Microsoft also confirmed as the OpenAI cloud service provider. Microsoft had also announced it had upgraded its Bing search engine and Edge browser by launching an AI-powered experience with ChatGPT features.

GoTo recently enhanced its UC and IT support by integrating ChatGPT into its GoTo Customer Engagement and GoTo Resolve products.

Earlier this year, Google unveiled Bard, its generative AI offering similar to ChatGPT. Bard’s large language model acts as a predictive engine that produces responses to prompts by choosing the words most likely to be used in conversation.



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