In today’s always-on world, mobility rocks.
Whether in the context of the work-from-home revolution, or more importantly for mission-critical field workers, being constantly connected is key.
However, enterprises providing their people with a mobile phone or data link is no longer enough.
Modern challenges require modern responses: which is why placing ALL office communication functionality and more in the palm of those workers’ hands is now a must.
Thankfully, Unified Communications as a Service (UCaaS) is now at the centre of smarter organisations’ strategies, with smart cloud-powered platforms bringing everything together onto one intuitive interface.
“Mobile workers are always on the move and, as a result, often lack the tools their desk-based colleagues enjoy – UC solutions mean they can have it all,” says Andy Macqueen, EMEA Business Development Director at leading provider Spectralink Corporation, whose range of devices connect to platforms that streamline communication workflows, enhance productivity, and improve collaboration within and outside of an organization.
“What’s more, utilising UCaaS to improve collaboration and the smooth sharing of information, whether through crystal clear voice communications or data, is increasingly vital for any distributed business looking to streamline its internal processes and stimulate growth.”
Indeed, cleverly-deployed UCaaS has the power to transform in multiple ways.
It provides high-quality voice communications, cloud-based voice and video calling, chat, document sharing and virtual meetings. In addition, it enables frontline workers to have access to the rest of the organisation via handsets that are integrated with the UCaaS platform, helping everyone work more smoothly together. Direct integration with a platform such as Microsoft Teams, for example, means there is no need for a gateway, which in turn reduces installation complexity and cost.
The slicker the integration with UCaaS systems – such as in the case of Spectralink – can also be modular, meaning that enterprises can pick and choose the communication channels that matter most to them but with the flexibility to scale up or down as required. Remotely managed, configurations, updates and maintenance can be deployed centrally, without removing devices from the workspace.
So, how do enterprises choose the right UC platform?
“First of all, assess the needs of your business from top to bottom,” says Macqueen.
“Look at what you currently use, the positives and negatives of the current system, and create a list of must-have and nice-to-have features for each arm of your business. Devices should easily integrate into your company’s current workflow, including current software packages and services.
“Next, evaluate the feature set of each device, and ensure that it ticks as many boxes as possible. Ensure that, on balance, devices improve your current way of working and give you the capacity to do more. Alongside this, consider the potential for scalability. Small businesses are likely to grow and larger businesses may restructure, so having devices that can expand to fit those needs is key. It is also vital to check the security features, such as remote wiping and shut down; robust design; and resistance to tough environments.
“Finally, there is the cost to consider, as well as the availability of support from the device provider and installer.”
Brilliantly, as a recognized leader in wireless enterprise voice, Spectralink has extended its technology to support leading UCaaS platforms such as Microsoft Teams, Zoom, Cisco, and RingCentral, and provide enhanced mobile application support with both its Versity family of smartphones and its wider Digital Enhanced Cordless Telephony (DECT) portfolio.
“Our Versity solutions provide the features you expect in an Android enterprise mobile computer, with native integration to a wide range of PBX and UCaaS solutions,” says Macqueen.
“That means we can support customers from end-to-end in their transition from PBX to UCaaS, enabling employees to continue to communicate without interruption.
“Additionally, Versity devices improve mobile deskless worker productivity by streamlining workflows onto one device. And, having an all-in-one UC solution instead of disparate tools can help reduce vendors and contracts and also makes life simpler for both end-users and administrators with only one system to learn and manage.
“Our DECT portfolio is a flexible and scalable solution that offers secure communication through interoperability with leading UC platforms. And with our diverse portfolio of rugged handsets, deskless workers receive unmatched voice quality for uninterrupted communications.”
So, in an increasingly mobile-first world, it seems you really can make the right moves.
To learn more about how Spectralink can help your and your customers’ businesses leverage the benefits of unified communication, click here
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