In a world of hybrid and remote work, rapid digital transformation, and evolving customer expectations, investing in the right communication and collaboration tools is essential. Businesses of all sizes are turning to service providers in search of flexible, agile platforms where they can synchronize teams, share knowledge, and stay connected.
However, while companies are keen to augment and upgrade their communications strategies with cloud-based tools, they also want to ensure the solutions they leverage are familiar and easy to use for their employees. As a result, many companies are investing in enhanced versions of popular collaboration platforms, such as Zoom and Microsoft Teams.
AudioCodes, a leader in the communication landscape, is helping service providers and partners alike to build their own state-of-the-art UCaaS solutions for customers, leveraging the features of these popular tools. The AudioCodes Live Cloud platform empowers service providers to rapidly onboard customers into a Zoom or Teams-based UCaaS environment, with a suite of advanced automation, connectivity, and management tools.
What is AudioCodes Live Cloud? The Features
AudioCodes live Cloud is a comprehensive solution designed to help service providers and partners deliver SaaS solutions to UCaaS customers. The service works with Microsoft Teams, via direct routing or the Operator Connect platform, as well as the Zoom Provider Exchange ecosystem.
Live Cloud connects with multiple UCaaS platforms, including Cisco Webex Calling, Zoom Phone, and Microsoft Teams (via Operator Connect and Direct Routing) through encrypted links. It also features an application layer, with:
- API access for workflow automation
- Authentication and role-based access control
- Express route peering as a service
- Operational management tools
- Advanced connectivity and routing management
- User calling policy and number management
- Quality monitoring and analytics
What’s more, service providers and partners can also leverage a robust “Voice Apps” layer, which includes meeting productivity tools, device management solutions, conversational IVR apps, and recording features for compliance and training. All of this functionality can be accessed via a convenient, web-based self-service portal, with a simple interface.
AudioCodes Live Cloud Connectivity Options
Overall, Live Cloud represents a convenient and straightforward tool for service providers and partners getting started in the UCaaS space. The three core connectivity options offered by the service allows companies to rapidly combine telephony capabilities with leading collaboration apps.
The options include:
- Direct routing for Microsoft Teams: The AudioCodes Live Cloud service allows companies to connect Teams customers to local SIP trunk or PSTN providers, through certified Session Border Controllers. The service plans come with user policy and automation management, reporting tools, and self-service portals for customer onboarding and management.
- Operator Connect Accelerator: The Live Cloud Operator Connect Accelerator supports companies in taking advantage of the Operator Connect solution for Microsoft teams. It includes operator verification, Operator Connect API integration, a multi-tenant onboarding portal, end-user management portals, and analytics. Users can also access 24/7 support from the AudioCodes team, as well as various automation tools.
- Zoom Provider Exchange: AudioCodes Live Cloud can also empower companies looking to combine the Zoom platform with BYOC connectivity solutions. The service accelerates the integration and onboarding of new partners into the Zoom Phone Provider exchange. It includes powerful analytics, end-user management tools, a marketplace app, and Zoom cloud peering via AudioCodes’ certified SBC network.
The Benefits of AudioCodes Live Cloud
Designed specifically for resellers and service providers in the UCaaS industry, AudioCodes Live Cloud is a simple, effective, and reliable solution. The white-labelled service offers multi-tenant access, security, and a host of tools to business leaders, empowering service providers to elevate their portfolio and address the needs of a wide range of companies.
With AudioCodes Live Cloud, service providers and partners benefit from:
- Rapid time-to-service: With AudioCodes’ pre-built portfolio of tools for Operator Connect, Direct Routing, and the Zoom Partner Exchange, companies can accelerate their time to service, and onboard new customers in no time. The agile solutions come with self-service portals, analytics, and management tools already built in to ensure success.
- Cost savings: With AudioCodes Live Cloud, companies can reduce the costs of building their own UCaaS offering. Live Cloud includes all of the necessary tools and hardware companies need, from certified SBCs to digital portals. This means service providers don’t have to invest in their own infrastructure. The solution is also offered on a per-user, per-month service model to minimize CapEx spending.
- Enhanced insights: Through in-built operational management tools, quality monitoring, and analytics solutions, service providers can get a behind-the-scenes insight into the performance of their tools. The solution even comes with access to a device manager, and recording tools, so companies can offer greater value and insights to end-users too.
- Improved productivity: AudioCodes designed Live Cloud to improve productivity with convenient DaaS and SaaS solutions. Companies can access everything from conversational IVR and meeting room productivity solutions in the same place. What’s more, the variety of APIs and add-ons makes it easy for service providers to unlock new revenue opportunities.
- Security: The Live Cloud solution from AudioCodes features state-of-the-art security and encryption, designed to protect both service providers and their end users. Advanced security protocols preserve sensitive data, allowing partners to provide their customers with peace of mind. Plus, self-service portals make it easy to track compliance data.
- Simple scalability: The cloud-based service from AudioCodes is inherently scalable and flexible, allowing partners to scale their services to suit the needs of the companies they serve. The comprehensive platform is agile, permitting partners to deliver voice connectivity from their own data centre, or through the cloud.
AudioCodes Live Pricing
All AudioCodes Live options are offered on a per-user, per-month pricing basis, allowing service providers to offer end-users flexible, affordable packages based on their specific needs. The service plans available vary depending on the type of connectivity partners want to access.
For Live Cloud Direct Routing, companies can choose between Hosted Essentials+ or the Hosted Pro service, with the latter featuring additional user policy and automation management tools. The Operator Connect solution comes with Hosted Essentials, Hosted Essentials+ or Hosted Pro, while the Zoom Partner Exchange Service is offered via a single customizable plan.
To access pricing for any package, companies will need to contact the AudioCodes team.
AudioCodes Live Cloud Review: Verdict
As part of AudioCodes comprehensive portfolio of products and solutions, Live Cloud offers service providers and partners access to various potential benefits. The powerful toolkit of solutions for direct routing, Operator Connect acceleration, and access to the Zoom Partner Exchange ensures companies can build fully-flexible UCaaS platforms with minimal effort.
With Live Cloud, AudioCodes offers a fast-track way for resellers and service providers to expand their product offerings and deliver incredible solutions to today’s evolving companies. Companies can even access complementary “device as a service” solutions from AudioCodes as part of the package, for a complete end-to-end hardware and software package.
For more information on AudioCodes Live Cloud, click here.
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