What to Expect at Microsoft Inspire 2023

At Inspire, Microsoft’s 400,000-strong partner network members join forces. They can discuss ideas, explore new Microsoft tools, and even celebrate the “Partner of the Year” awards.

This year’s two-day digital event will take place on July 18 and 19, offering partners worldwide an opportunity to discover new ways to grow. The digital-only experience promises complete access to live keynotes and sessions, an on-demand video catalogue, a speaker directory, and session scheduler tools. Additionally, Microsoft will offer interactive session chats for networking and downloadable resources.

Keynote and dedicated speaker sessions will comprise most of day one at Inspire. Attendees can expect to hear from Satya Nadella (CEO), Judson Althoff (CCO), Nick Parker (President of Partner Sales), and many other leaders.

As well as an introductory keynote, topics for planned sessions include:

  • Powering AI transformation in the Microsoft Cloud
  • The road ahead for the Microsoft Cloud Partner Program
  • End-to-end security powered by AI for Microsoft customers
  • Transforming work with AI and Microsoft tools (such as Copilot)
  • Turning impact into vision with Microsoft Azure
  • Winning customers with industry-specific solutions

The event is also free to attend.

Theta Lake Boosts Zoom Contact Centre’s Security

Theta Lake and Zoom have expanded their partnership, with the former integrating with Zoom Contact Centre to enhance its security provisions.

Theta Lake and Zoom have had a partnership in 2018, with Theta Lake offering security and compliance for Zoom’s UC suite.

Garth Landers, Director of Product Marketing at Theta Lake, wrote in a blog post announcing the solution:

Zoom Contact Center is a robust, omnichannel solution that helps businesses deliver prompt, accurate, and supportive experiences for customers and agents alike. For many organizations, these interactions must be captured, retained, and supervised for training purposes and regulatory compliance. Like all of Theta Lake’s integrations with the Zoom portfolio, the integration with Zoom Contact Center is seamless, and integration/deployment takes place rapidly.”

The Theta Lake and Zoom Contact Centre integration allows businesses to capture and safely store contact centre recordings like other unified communications services can — recordings containing sensitive data that need to be secure.

Among the other benefits of the integration is the capability for Zoom administrators to leverage Theta Lake to capture, assess, and archive all contact centre and UC content in a single platform; the function to capture and archive voice communications; and diverse and customisable archive storage solutions, which can be adjusted for each business’s needs.

CallTower Announces Teams-Integrated Contact Centre Solgari

CallTower has announced a Teams-integrated contact centre, Solgari, to enhance the customer experience.

Solgari for Teams is available in the Teams app and promises to transform the contact centre agent experience with complete management within Teams.

William Rubio, CallTower’s CRO, said:

We are thrilled to offer our customers a fully integrated contact centre solution for Microsoft Teams voice and advanced contact centre capabilities within a single pane of glass. By integrating Solgari with Teams, we are reducing the complexity for contact centre agents who typically manage multiple windows. The single interface will provide agents with easier management of UCaaS and CCaaS, delivering a unified experience within the MS Teams app.”

Solgari provides a Microsoft-certified Contact Centre within the application for Operator Connect and Direct Routing. This Teams integration creates a seamless solution for Teams users, encompassing powerful features such as call recording, IVR, advanced routing, and omnichannel capabilities, including chat, email and SMS.

Furthermore, real-time analytics and reporting tools are included. This enables organisations to optimise their customer interactions and experience within the Teams app.

8×8 Announces New Technology Partner Ecosystem

8×8 is launching a new technology partner ecosystem to transform the customer experience.

The 8×8 Technology Partner Ecosystem embeds innovative technologies into the 8×8 platform with constant data to enhance business intelligence and insights. Among the benefits of the integrations with over 30 new partners is leading AI capabilities that will help businesses to introduce AI-driven customisable experiences.

“A one-size-fits-all approach no longer works. Instead, organisations expect their technology solutions and providers to innovate, adapt and evolve to meet their current and future business and customer needs,” Hunter Middleton, Chief Product Officer at 8×8. “We are thrilled to announce the 8×8 Technology Partner Ecosystem and even more excited to partner with so many industry-leading, innovative CX vendors.”

The 8×8 Technology Partner Ecosystem intends to transform customer experience and engagement by introducing cutting-edge, native integrations for businesses of all sizes without excessive overheads or requiring complex development. SMBs are among 8×8’s target market as the solution offers large enterprise-grade technology in a more affordable and scalable package.

The 8×8 Technology Partner Ecosystem includes more than 30 partners, with the latest members encompassing Cognigy, Avoira, Awaken, Balto, Converse360, Cresta, Engage Hub, LogicDialog, PromptVoice, Roboyo, Skybox Communications and Syndeo.



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